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Mailbox Size

Posted on 2006-07-04
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Last Modified: 2008-02-26
A user's mailbox in Microsoft Outlook keeps saying it has exceeded its limit in size, and there are no visible mails to complement that statement. How can I resolve this?
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Question by:EyitayoTaiwo
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11 Comments
 
LVL 57

Expert Comment

by:Pete Long
ID: 17036086
Whats in sent items and deleted items?
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Author Comment

by:EyitayoTaiwo
ID: 17036114
There are just four mails in the deleted items, and seven in the sent items.
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LVL 65

Expert Comment

by:rockiroads
ID: 17036159
Do these mail items have attachments? How big are the attachments?

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LVL 65

Expert Comment

by:rockiroads
ID: 17036161
if u right click on a folder, select properties, then select Folder Size
it will list that folder and its subfolders and its size for each one

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LVL 30

Accepted Solution

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ded9 earned 2000 total points
ID: 17036415
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LVL 2

Expert Comment

by:Eksteen
ID: 17036600
are you running exchnage?
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LVL 97

Expert Comment

by:war1
ID: 17037182
Greetings, EyitayoTaiwo !

To view the emails, you may need to change the View setting.  In Outlook, go to View > Arrange By > Current View. Make sure (all) Messages is selected, so that all messages are being viewed, not just unread ones or some other filtered view.

Best wishes!
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LVL 13

Expert Comment

by:usachrisk1983
ID: 17040066
Right click on the root of all your folders (what they'd all collapse under), click properties, then look for folder size on one of the tabs.  It will give you a breakdown of each folder and their size. See which one is taking up the space, and check out that folder.  If need be, use war1's solution to make sure you're looking at all messages.  You can even sort by size to see if there's one biggie doing most of the damage.
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Expert Comment

by:chris7878
ID: 17050543
Another thing you can do is add the Size column.  To do this in Outlook 2003, click on View Arrange by, Current View, Customize Current View, Fields, and add Size.

After that, I click on the Size column header to sort the folder by size and see which email is taking up the most space.
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LVL 97

Expert Comment

by:war1
ID: 17065017
EyitayoTaiwo,

Your PST file may be damaged or too big. Recover Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery
http://www.officerecovery.com/outlook/index.htm   Demo recovery

Repair a 2GB Outlook Personal Folder
http://www.slipstick.com/problems/repair2gbpst.htm

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

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