Outlook - Outbox acting strangly...

Hi,

We havea user that has a laptop and uses the Outlook Offline facility. If he types a message offline and clicks send the email goes into his outbox which it fine. When he then goes online the emails are not in his sent items or in his outbox. For some reason you can only see the emails if you go offline again.

Can anyone help?

aruphelpAsked:
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war1Connect With a Mentor Commented:
aruphelp,

User may have a corrupted .OST file.  Search for *.OST and rename the file.  .NK2 file is located in
C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook or
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK. Test Send/Receive.
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war1Commented:
Greetings, aruphelp !

In Outlook, go to Tool > Options > Mail Setup tab, and check "Send immediately when connected".

Make sure email account is included in the Send/Receive.

Click into Send/Receive button. Select bother "Include this group in Send/Receive".


Best wishes!
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aruphelpAuthor Commented:
Hi War1,

Sorry I've already checked that and still the same thing happens...

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war1Commented:
aruphelp,  any update?
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aruphelpAuthor Commented:
Nice one, thanks mate
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war1Commented:
You are welcome, aruphelp!
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