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Outlook - Outbox acting strangly...

Posted on 2006-07-04
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Last Modified: 2010-04-08
Hi,

We havea user that has a laptop and uses the Outlook Offline facility. If he types a message offline and clicks send the email goes into his outbox which it fine. When he then goes online the emails are not in his sent items or in his outbox. For some reason you can only see the emails if you go offline again.

Can anyone help?

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Question by:aruphelp
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Expert Comment

by:war1
ID: 17037248
Greetings, aruphelp !

In Outlook, go to Tool > Options > Mail Setup tab, and check "Send immediately when connected".

Make sure email account is included in the Send/Receive.

Click into Send/Receive button. Select bother "Include this group in Send/Receive".


Best wishes!
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Author Comment

by:aruphelp
ID: 17050439
Hi War1,

Sorry I've already checked that and still the same thing happens...

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Accepted Solution

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war1 earned 1000 total points
ID: 17051947
aruphelp,

User may have a corrupted .OST file.  Search for *.OST and rename the file.  .NK2 file is located in
C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook or
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK. Test Send/Receive.
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Expert Comment

by:war1
ID: 17065022
aruphelp,  any update?
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Author Comment

by:aruphelp
ID: 17080059
Nice one, thanks mate
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LVL 97

Expert Comment

by:war1
ID: 17082829
You are welcome, aruphelp!
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