Solved

Outlook XP Email cannot find Contacts

Posted on 2006-07-04
4
1,507 Views
Last Modified: 2009-01-14
I recently reinstalled Office XP onto a new computer. I used the same .pst file.

There are contacts in the Contact folder.

When I try to select a contact for an email recipient the address book is blank and I get a messge that the Contact folder cannot be used.

How do I get the email editor (Word) to use the Contact folder?
0
Comment
Question by:MyrtW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17038057
Hi MyrtW,

Click Tools->Address Book->Tools->Options.  Make sure that Contacts is listed under Show this address list first.

Cheers!
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 17038546
Greetings, MyrtW !

Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book. If it is not listed, back up one step
and add it. If it is, then click on Change. to make sure the Contacts
folder(s) you want to display are listed. You may need to enable the
Contacts Folder as an e-mail address book by R clicking the Folder >
Properties and check the "Show this folder as an E-mail address book" box.
Make sure you restart Outlook after making these changes.

Reference: http://groups.google.com/group/microsoft.public.outlook.contacts/browse_thread/thread/2a9cadd63fc8c50f/3527bb7bad34fbd4%233527bb7bad34fbd4
   
Best wishes!
0
 

Author Comment

by:MyrtW
ID: 17038586
Contacts is listed first. The problem is that it cannot be opened.
0
 
LVL 97

Expert Comment

by:war1
ID: 17038606
MyrtW,

If you are using MS Word, you may need to make MS Word as editor in Outlook.  In Outlook, go to Tools > Options > Mail Format.  Select MS Word as editor.  Click OK. Close Outlook. Reboot computer. Now try sending from MS Word again.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question