Posted on 2006-07-04
One of my clients is having an impossible time with BT. The story is they took out Option 1, which is a 1Mb service, in December of last year. For one reason or another, no attempt was made to use the service until mid-June of this year. I setup a Netgear router, plugged in the given username, password and it was saying Broadband existed at 1Mb/s, but there was a problem with Authentication. Spoke to BT, who told me that the Username and Password I had did not relate to the Login for the Router. Fine, so what *is* the correct User Name and Password? Which is where hysterics set in: To paraphrase BT "The service you are using is obsolete, but for a small additional fee, you can move up to Option 3, which has more Mb/sec... The fact is that we cannot give you a Username/password for the service you are [attempting to] use."
After considerable heated discussions with BT, they have agreed to *give* the client Option 3, and have set the Username and Password that she has already. (I note that the download speed is still shown as 1Mb/s, so I take this with a huge pinch of salt). I have retested since then, but still the problem remains.
My question is:-
Can someone who has or had this "antiquated" Option 1 service please let me know whether they have had similar difficulties, and how they were resolved.