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Need to restart License Logging service in order to allow Outlook clients to connect

Posted on 2006-07-05
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Last Modified: 2012-05-05
Lately every morning when I get into the office, users are telling me that their outlook clients can't connect to the server.  In order to allow them to connect I've had to restart the License Logging service.  After that they're able to connect until the next morning.  It's not always the same users and once I've restarted the service, it seems everyone can connect (it does not appear that all the licenses are being used).   Any suggestions on how to get this resolved?

I did notice that one of the licenses I applied to our server disappared, but this was after the problem started happening anyway, so I"m not sure that it's related.


Also, our exchange database needed to be remounted recently because of drive space issues, all that's been resolved. But th eproblem did start happening shortly after that.
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Question by:swiftny
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17042895
If your licenses disappeared, its because your anti-virus is probably scanning the %WINDOWS%\system32\lls folder.  Make sure that this folder is exempted from scanning.

To restore the licenses please see:
http://download.microsoft.com/download/5/6/1/561c9fd7-0e27-4525-94ec-4d2d38f61aa3/TSHT_SBS.htm#licensing

So, back to the Outlook issue...

How many users do you have and how many CALs are installed on your server normally?  Do you have any other member servers on your network?

Jeff
TechSoEasy

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by:swiftny
ID: 17042980
When the problem started, the server had a "Maximum Usage of 19", I believe we had 15 client licneses total?   We have about 23 users, but no more than 12 or 13 are logged in at any one time.  A lot of the users are sales people who just check their mail via the web.   It's been at this same level of usage for months now.

Not quite sure what you mean as member servers, but we do have a 2003 terminal server and two other 2003 servers with SQL databases on them.   None of those have really changed in function.  
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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17043172
It doesn't matter how many are logged on at a time.  SBS licensing is not based on concurrent usage.  If you have 23 users you need at least 25 CALs.

Sales people that check mail via the web, using Outlook Web Access, require  a CAL.  Also, each of your member servers will take up a CAL as well.

There is a discussion that covers much of this that you can review here:  http://blogs.msdn.com/mssmallbiz/archive/2006/04/07/571367.aspx

Jeff
TechSoEasy
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by:swiftny
ID: 17043323
Ok, I will read up on that, but we've had about 23 users for months and only recently I've had to restart the license logging service.  Wouldn't that indicate something else is going on?  I am the only person who enters new users in the system, and everything looks normal as expected in the AD.

An MS CSR I was on the line with for a different issue mentioned that I might have to reinstall the licensing service, is that valid at all?
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17043573
I wouldn't think reinstalling the licensing service is the issue.  The fact that your "maximum usage" shows 19 and you only have 15 CALs would be the issue.  There is a fair amount of wiggle room within SBS licensing... but it eventually will time-out if you maintain a higher usage than you have CALs.  Because of this wiggle room... its not a technical issue whether you have enough licenses, it's a legal one that you must follow without regard to whether your server catches you or not.

But in this case, your server finally caught you.

Jeff
TechSoEasy
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