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Missing email from Sent and emails with wrong dates

Posted on 2006-07-05
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Last Modified: 2010-04-19
I have a user that is missing a 2 week period of email that was in her sent box. No other folders are missing email from this period. I would suspect that she deleted them except for the second issue. Some of the emails in her sent box are dated 2002 and show to have been sent by her. That is not possible because she did not join the company until third quarter of 2005. Has any one seen this before? Totally bizzare! Thanks in advance for your suggestions!!!!!!!
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Question by:tmjb813
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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 17043784
Its not bizarre if the date was changed on her computer for some reason.  Outlook will grab the system date (whatever it may be) to use on email messages.

At any rate... if you've run the SBS Backup wizard to configure your server backup, there were two additional items that are included with that wizard... deleted file recovery and deleted email recovery.

To recover deleted email messages, click on the folder that the messages were in originally, and then click on Tools > Recover Deleted Items...

Jeff
TechSoEasy
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Author Comment

by:tmjb813
ID: 17043962
Jeff,

Thanks for your response. The first part totally makes sense, because we replaced the CMOS battery recently. I do have the option to recover deleted files, but the emails in the 2 week period are not there. I think this is a case of user error and the user not confessing to it (would that ever happen??). I would like to recover the supposed sent message, but at this point, I am not sure that it was ever sent in the first place and she is placing the blame on IT.

Thanks again for your response, I just didn't make the correlation between the CMOS battery and the time stamp.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17044080
you might check other folders for deleted items... unfortunately that feature requires that you click on a specific folder before looking for the items... so try clicking on the Deleted Items folder and checking that as well.

The other thing is tha the user could have accidently dragged and dropped items into a neighboring folder... just a thought...  if they are missing a complete two-week block, that doesn't really jive with them casting blame.  (although, of course we all know it's never the user's fault).

Jeff
TechSoEasy
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Author Comment

by:tmjb813
ID: 17044131
Amen Brother! It's not my fault!! Thanks for you help!
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