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companyweb and aol

Posted on 2006-07-05
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I'm having intermitent issues with companyweb working on computers running AOL. I know AOL changes the IE default serach and a whole bunch of other things. Uninstalling AOL is not an option, since the users are so attached to their beloved browser.

This is happening at 2 different location (2 different SBS 2003 servers). I have one AOL running computer at one location and another AOL running computer at the other location.

Client 1:
Is running Windows XP Pro SP2. The computer has been added to the SBS domain properly via http://ip/ConnectComputer. Everything works flawlessly except for companyweb which works intermittently. In other words, it sometimes works.

Client 2:
Is running Windows 2000 Pro SP4. I added the computer via the http://ip/ConnectComputer. Everything worked flawlessly. Outlook is configured to work with Exchange, all the IE Favorites include the management links, My Documents has been redirected, etc. Companyweb however REFUSES to work.

Both locations have a separate DHCP server outside SBS 2003 but they BOTH have the SBS 2003 server listed as first DNS, then follow the ISPs. All the other computer, at both locations, work flawlessly including Companyweb.

Any clues? Let me know what other info you may need.

Thanks.
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Question by:gigelkent
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Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 17050431
Hi gigelkent,

Do you want your users to be efficient and have the tools available to them provide by SBS or let them stay attached to a product that is not made for business and cannot be managed to even provide any semblence of security for your network?  Okay... there's my rant about AOL!

I'd guess that the actual problem you have is that your DNS is misconfigured.

You should be using DHCP provided by your SBS on the workstations and the ONLY DNS server that should be listed is the IP of your SBS.  This is why http://companyweb won't resolve.  There should be no need to have ISP DNS servers listed on workstations because this will slow down a lot of things because Active Directory relies heavily on DNS.


Jeff
TechSoEasy
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Author Comment

by:gigelkent
ID: 17052489
Need I say that I am diligently working on AOL’s demise? I think I made a huge step when I integrated their IMAP server under MS Outlook. It seems that everyone that’s loyal to AOL does it for one reason alone – they don’t want to lose their email privileges. What sucks for me is that the 2-3 AOL fans are at the top of the food chain, and they essentially sign my checks.

Now, as far as using the SBS’s DHCP server it can easily be done with one client, the other a little trickier since they have an Asterisk PBX for their phone system. I could probably assign a static IP and test. I still have a strong feeling AOL interferes quite a bit. We’ll see what happens.

Thanks.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17062981
They would rather have an Aol.com email address rather than a more professional theircompany.com?  Interesting.

As for the PBX, check out http://nerdvittles.com/ for some good how-to's.

Jeff
TechSoEasy
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