Solved

print spooler stops and prevents  printing

Posted on 2006-07-05
5
636 Views
Last Modified: 2008-02-01
I recently set up a sbs server for a client. They  are  having  problems with  printing. They  have a samsung ml1250   on a usb port and a hp 1250 on a  parralell port.
When they complain they cant print I can see thre  printer spooler service is stopped
I am getting logs
see  below
Alert on NEW-SERVER at 6/30/2006 1:49:38 PM

Spooler service is Stopped.Service Control Manager 7031 28/06/2006 10:40 1
 
The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.       
Print 6161 28/06/2006 09:55 1
 
The document quoteretail.frx owned by heather failed to print on printer HP DeskJet 1220C. Data type: NT EMF 1.008. Size of the spool file in bytes: 304276. Number of bytes printed: 304136. Total number of pages in the document: 2. Number of pages printed: 1. Client machine: \\10.0.0.11. Win32 error code returned by the print processor: 0. The operation completed       

The system is free  of viruses and  i have for the  moment disconnected the samsung  printer as  i have  heard they are not on the  ms hcl list.
I hbave reinstalled the  hp  printrer driver too
0
Comment
Question by:cgw2006
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17050245
Hi cgw2006,

Sounds like you are attacking it the right way, but I would actually go a bit fuirther and fully delete most everything within the %windir%\System32\Spool\Printers directory after deleting the printers... then you can add them back cleanly with the most up-to-date drivers.  I'm not sure about the Samsung printer... never seen one.

Jeff
TechSoEasy
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17050270
cgw2006,

On further thought... don't just delete the stuff in the \spool directory because that would still leave the registry entries.  Use the cleanspl.exe tool which you can get by downloading the Server 2003 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en

Jeff
TechSoEasy
0
 

Author Comment

by:cgw2006
ID: 17141840
Thanks Jeff- We took a samsung laser printer offline and this gas  helped as has changing the printer cable.The spooler service still stops but seems to restart- could this just be due to printer  jams
Thanks
Chris (cgw2006)
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 17612566
PAQed with points refunded (500)

CetusMOD
Community Support Moderator
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I’m often asked about newer and larger USB drives connected to SBS2008 and 2011 failing Windows Server Backup vs the older USB drives not failing. As disk space continues to grow and drive technology change SBS2008 and some SBS2011 end up with the f…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question