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print spooler stops and prevents  printing

Posted on 2006-07-05
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I recently set up a sbs server for a client. They  are  having  problems with  printing. They  have a samsung ml1250   on a usb port and a hp 1250 on a  parralell port.
When they complain they cant print I can see thre  printer spooler service is stopped
I am getting logs
see  below
Alert on NEW-SERVER at 6/30/2006 1:49:38 PM

Spooler service is Stopped.Service Control Manager 7031 28/06/2006 10:40 1
 
The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.       
Print 6161 28/06/2006 09:55 1
 
The document quoteretail.frx owned by heather failed to print on printer HP DeskJet 1220C. Data type: NT EMF 1.008. Size of the spool file in bytes: 304276. Number of bytes printed: 304136. Total number of pages in the document: 2. Number of pages printed: 1. Client machine: \\10.0.0.11. Win32 error code returned by the print processor: 0. The operation completed       

The system is free  of viruses and  i have for the  moment disconnected the samsung  printer as  i have  heard they are not on the  ms hcl list.
I hbave reinstalled the  hp  printrer driver too
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Question by:cgw2006
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17050245
Hi cgw2006,

Sounds like you are attacking it the right way, but I would actually go a bit fuirther and fully delete most everything within the %windir%\System32\Spool\Printers directory after deleting the printers... then you can add them back cleanly with the most up-to-date drivers.  I'm not sure about the Samsung printer... never seen one.

Jeff
TechSoEasy
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17050270
cgw2006,

On further thought... don't just delete the stuff in the \spool directory because that would still leave the registry entries.  Use the cleanspl.exe tool which you can get by downloading the Server 2003 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en

Jeff
TechSoEasy
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Author Comment

by:cgw2006
ID: 17141840
Thanks Jeff- We took a samsung laser printer offline and this gas  helped as has changing the printer cable.The spooler service still stops but seems to restart- could this just be due to printer  jams
Thanks
Chris (cgw2006)
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