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I am unable to click the Back button and view a previous window/directory using the windows file explorer (aka My Computer)

Posted on 2006-07-05
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Last Modified: 2008-03-03
I've came across a wierd problem today and wondering if anybody else has come across this.

A friend installed Windows XP SP1 on thier system and setup a Default User for thier profile.
Installed all updates and patches and everything was perfectly fine for a few months.
Over the past month this problem is getting consistantly more common then it used to be.

Problem:
When you use the mouse to click the Back button using the Microsoft Windows File Explorer (aka My Computer), the previous window appears for only a very brief moment, and then the current window appears again. The previous window seems to flash" one time

This sometimes affect Internet Explore and unable to go back to a previous web page.

After searching the web I only found one thing that came close to this problem. But unfort this solution isn't what i need.
http://support.microsoft.com/kb/839572/en-us

I've checked/changed settings checking for any problems with the defaults in Tools/Folder Options/General
I've checked for Spyware/Adware/Malware/Trojons...system was clean
I've checked any hijacking thru LMHosts and the Host File..they are clean

I thought this was a registry problem and ran a couple registry checkers to see if maybe something happen there. But this did nothing.

Contemplating reinstalling the OS if nothing easy can be done.

Thanks
Duane

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Question by:Urlryn
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by:LeeTutor
ID: 17047109
Have you tried the System File Checker?  Go to Start -> Run -> type

SFC /SCANNOW

and hit Enter.  Have your XP install CD handy if it asks to replace missing/corrupted system files.
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by:Urlryn
ID: 17047201
Good Idea! I'm gonna try that now...thanks for the suggestion!

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by:Urlryn
ID: 17047396
I was keeping my fingers crossed but unfort that didn't change anything.

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by:LeeTutor
ID: 17047487
Does this happen in Safe mode also?  If not, it would most likely be a startup program or driver that isn't run during safe mode.  In that case:  In Windows 98/ME/XP, you can choose which programs are run at startup by using the Microsoft Configuration utility:  click on the Start button, choose Run, type in MSCONFIG (doesn't need to be all capitals), click OK.  Choose the Startup tab, deselect programs to run at startup by removing the check mark.  In Windows XP, just click on the button for Disable All. Reboot and see if the problem goes away.  If it does then re-enable the startup programs one (or a few) at a time, reboot, and when the problem occurs again, there is your culprit.

In Windows XP: If the problem continues to come up with all startup programs disabled, then it is probably a driver or service.  You can click on the Services tab in MSCONFIG, click on the button for Hide All Microsoft Services, leaving only third-party services displayed, then try turning them off in the same way you did for startup programs.  Finally, if third-party services are eliminated from being the cause of the problem, you could try narrowing down on Microsoft services in the same way.
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by:LeeTutor
ID: 17047497
If it happens in safe mode also, then the next thing I would suggest is a re-install or repair of Internet Explorer (since it happens in IE also, and since IE and Windows have a lot of code in common):  

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

or type the following into the Run dialog box off the Start Menu:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

or find the file Ie.inf in the hidden folders Windows\Inf, right click it, and select Install from the Context Menu.

This command typed into the Run dialog box will repair IE/OE in Windows versions prior to XP:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

This command is case sensitive.
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by:Urlryn
ID: 17047681
Yeah I checked startup....nothing but common stuff like nvidia, logitech, yahoo

alg
ccapp
ccevtmgr
ctfmon
csrss
defwatch
explorer
itouch
logitray
lsass
lvcomsx
mdm
nvsvc32
oodag
spoolsv
svchost x5
winlogin
wuauclt

Just to test since they had it on the system too...Mozilla Firefox is doing the same.

But I'll give that a try and i'll be sure to disable everythign in startmenu at least just to be sure there isn't something going on.

What services would you think might be causing it?

Thanks a ton for the help Lee.

Duane
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by:wtrmk74
ID: 17048048
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by:wtrmk74
ID: 17048064
try reinstalling your service pack again to reestablish the proper files and keys again for your system
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by:Urlryn
ID: 17055819
Thanks for all the responses..unfort nothing seem to work.
So I ended up formatting the drive.

Reinstalled Windows XP SP1
Installed SP2 and all updates
Nothing else is installed yet.

Its now doing it on a fresh download....it will go for a bit with no problems them boom starts up.

Restarting the system only way to stop it for a short period.

This can't be a hardware issue can it?

System Specs
Asus A7S8X-MX Motherboard
AMD Semperon 2500
Integrated Geforce 5200 Video
Integrated SoundMax Audio
SIS 900 PCI Fast Ethernet
2x 160GB Maxtor Hard Drives

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by:Urlryn
ID: 17056276
Ok I have it figured out.

It was a keybinding issue with one of the applications  They set thier talk push button to the Left ALT button.

So they were using ALT and then I was remoted in checking things I was using ALT at the same time as them
This for some reason was causing the ALT to get "Stuck"

Kinda odd to explain. But point of the matter...don't keybind yoru alt keys :D


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