Messages keep saying "WARNING: MESSAGE ENCRYPTED"

Posted on 2006-07-05
Last Modified: 2012-06-27
Hello, I am using Outlook XP on a Windows XP workstation.  A lot of my emails now, both internal and external are being displayed with the following message in my inbox:  WARNING: MESSAGE ENCRYPTED.

Can anyone tell me what this is from and how to get rid of it?

Many thanks!
Question by:jfexchange
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
LVL 97

Accepted Solution

war1 earned 500 total points
ID: 17046943
Greetings, jfexchange !

This typically indicates your Norton or Symantec anti-virus program is scanning incoming or outgoing email messages, or both, and is blocking you from receiving or sending mail over a secure (encrypted) connection to CalMail. If you are encountering this issue, you may need to turn off this scanning in order to successfully send and receive email. As an alternative, if you wish to leave email scanning turned on in your anti-virus program - perhaps for an added measure of protection when checking or sending email on a non-CalMail email service - you may need to change the port numbers your email program uses when connecting securely to CalMail. See below for instructions regarding this.


Best wishes!

Author Comment

ID: 17049928
That sounds logical, I thought it might be Symantec, but I don't think this issue has anything to do with CalMail?  I am located in NY and the correspondence is all local.  I will check the Symantec settings today.  Thanks!
LVL 76

Expert Comment

by:David Lee
ID: 17050314
Hi jfexchange,

Any chance the messages are actually encrypted?  Are you using PGP on your system?

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

LVL 97

Expert Comment

ID: 17068606

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

Author Comment

ID: 17068791
We are not using PGP on this system, I don't think all of these messages are actually encrypted tough I am not sure how to check in outlook?  I found out there was a recent crash of the Symantec server so this may explain why some of the settings regarding encryption started to no function properly.  I am waiting for the rebuild to complete and then will check those client settings and update the case if the issue is resolved.   Thanks for  your help
LVL 76

Expert Comment

by:David Lee
ID: 17071493
> I am not sure how to check in outlook
Right-click a message and select Options.  Look at the top right of the "Message Options" dialog-box under "Security".  
LVL 76

Expert Comment

by:David Lee
ID: 17220581
Any update, jfexchange?

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question