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Outook 2003 - two profiles. One from Exchange, one from Adelphia. occasionally mail goes to wrong profile

Posted on 2006-07-05
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Last Modified: 2010-04-08
Hello

I have a home user that VPN's in to get his Exchange mail. His wife also uses Outlook on the same laptop. Her mail comes POP3 from Adelphia. They each have their own profile. Occasionally her mail goes into his profile. I'm a little stumped as to why this happens. Anyone have a clue about this?

they have the same first initial. so they have jdoe@mydomain.com, and jdoe@adelphia.net
not sure that has anything to do with it.

thanks in advance
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Question by:Trevor Local
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by:David Lee
ID: 17049271
Greetings, delmarlocal.

Outlook has to be specifically configured to connect to a given mail server and send/receive mail.  If his account is configured solely to talk to the mail server at mydomain.com and hers is configured to talk to adelphia.net, then it'd be impossible for his profile to receive her mail and vice versa.  The lone exception would be if they are sharing a single PST file.  In that case all mail regardless of the profile involved would end up in the same place.  The PST file for a given profile is typically in the user's Windows profile area, so this doesn't seem very likely.

Cheers!
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by:Trevor Local
ID: 17051766
thanks bluedevil-

each profile is configured correctly. i set it up probably almost 2 years ago. i do in fact see email to her sitting in his profile. that's why i'm stumped. they don't share a .pst either. One sender has gone to his account twice (some kind of mailing list she's on).
has to be a glitch in Outlook. This only happens on the home laptop. He doesn't get it (her mail) when he's at work, so it's specific to the laptop. They said it started about three weeks ago. Maybe a total of 4 or 5. I can even see where he forwarded one to her account from his.
very strange!
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David Lee earned 500 total points
ID: 17055757
I don't doubt what you see, I'm just not confident that what you see is the result of an Outlook glitch.  For example, her mail could end up in his profile if he re-configured his profile to access her mailbox so he could check-up on her.  Outlook profiles are stored as separate registry entries.  Acutally a collection of registry entries.  For this to be an Outlook glitch Outlook would have to be occasionally reading the wrong profile.  If that were happening, then all his Outlook settings should be replaced by all her Outlook settings.  To complicate matters the registry keys making up an Outlook profile are stored in the HKEY_CURRENT_USER hive.  Unless he is logging on as her, then her profile wouldn't even be available for Outlook to misread.  If they are both logging on under the same Windows account, then that would mean both Outlook profiles are stored in the same HKCU hive.  A fairly simple test would be to launch Outlook using one profile or the other and then check the account settings.  If Outlook is somehow reading the wrong profile, or some portion of the wrong profile, then you should see incorrect settings.  Another test would be to turn logging on in his Outlook profile.  This will build a detailed connection log.  If Outlook really is retrieving mail from her account, then it should show up in the log.  Here's more on logging: http://office.microsoft.com/en-us/assistance/HA011742661033.aspx
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Author Comment

by:Trevor Local
ID: 17056143
thanks bluedevil-
i'll check out the logging.

more light on how they use the laptop: they both log in using his network credentials, as it's on my domain. She opens Outlook to get hers, when he checks his (the default "Outlook" profile) he fires up a Cisco VPN dialer. And when I was there I checked the mail in both profiles- what I saw was that she also had mail come in around the same time (time stamped), before and after. So she's getting mail to her profile. And so is he. Neither one has any new or subfolders added to the profile, just standard "inbox". I checked all the obvious settings, didn't see anything out of place.

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Expert Comment

by:David Lee
ID: 17220567
Any update, delmarlocal?
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Author Comment

by:Trevor Local
ID: 17221020
Hi Bluedevil-
I haven't heard a peep about this, so I'll close for now. thanks for the input.
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Expert Comment

by:David Lee
ID: 17222084
Ok.  Thanks for the credit and the grade.  
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