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Email attachments are not transferred when moving a pst from one computer to another,

I moved a pst file from one computer to another and everything came over fine except for the email attachments.  Is this common?  Aren't the attachments stored in the pst file?  I tried importing as well with the same results.

XP Pro SP2
Office 2003 SP2
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sshafer
Asked:
sshafer
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1 Solution
 
David LeeCommented:
Greetings, sshafer.

> Is this common?
No.

> Aren't the attachments stored in the pst file?
Yes, they are.

What's wrong with the attachments?

Cheers!
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sshaferAuthor Commented:
>What's wrong with the attachments?

They don't show up in the emails.  I have an attachment that I just received, and it shows up fine, but any email attachment from the old computer does not show up in the new.  The pst files are still the same size.  I don't know why it's not working, but I've tried a couple of times with the same results.
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war1Commented:
Greetings, sshafer !

1. Make sure that in the new computer, Outlook 2003 is updated with service pack 2 and hotfixes.

2, Check the attachments in the old computer.  See if they open up in old computer.

3. Make sure the old computer and new computer are using the same format.  If HTML, disable MS Word as editor in new computer.

Best wishes!
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David LeeCommented:
So the PST file on the new computer is a copy of the PST file on the old computer.  Is that right?  Did you simply add the PST file to your Outlook profile, or did you import its contents to a new PST file?
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war1Commented:
sshafer, any update?
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sshaferAuthor Commented:
It was a fluke.  I ran Outlook with a clean profile and imported the same pst again and everything worked.  One more question though.  If you have multiple profiles from using outlook.exe /cleanprofile, how do you delete the ones that you don't want anymore?  Or how do you return Outlook to it's totally default state with only one profile?
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David LeeCommented:
Go to the Control Panel and double-click the Mail icon.  Click Profiles.  Select the profiles you don't want and click Remove.
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sshaferAuthor Commented:
Hi BlueDevilFan,

That will delete the mail profiles within outlook.  What I want to do is delete the entire Outlook profile.  Email, contacts, calendars, etc.  For instance if I have two email accounts, one calendar, contacts, etc., I can delete one of the email profiles without affecting the calendar, contacts, or the other email account.  By running outlook.exe /cleanprofile, I get a new profile with a new pst file.  So new contacts, new calendar, etc.  What I've ended up with is multiple profiles in Outlook itself, not multiple email profiles.  It's kind of confusing, but when I searched help, all I could find were directions on how to delete email profiles also.  
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David LeeCommented:
If Outlook is your only email client, then help me understand what the difference is between an email profile and an Outlook profile?  The profile itself is a collection of settings in the registry.  Then there are files associated with the profile.  If you want to delete the profile itself, then the instructions I gave will do that.  If you want to delete the associated files, then that's something different.
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sshaferAuthor Commented:
If you run outlook.exe /cleanprofile or /profiles and create a new profile, you will see what I mean.  They are kind of like Global profiles in Outlook as opposed to just the email settings.  If you create a new profile with either of those two switches, you get a new pst file and subsequently blank contacts, calendar, etc.  It sets Outlook back to all of its defaults like you had just installed it.  It's very similar to profiles in Windows itself.  Multiple people can log on and have very different settings.

It's really not a big deal as you never see these profiles unless you run a command line switch.  You just set the one you want as the default and it always loads.  I just know that they are there and was wondering if anyone knew how to delete them since it's not an option in the profile dialog box itself.
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David LeeCommented:
Sorry, I'm just not following what you mean.  I don't want to clean my profile out, so I guess I'm stuck.
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sshaferAuthor Commented:
Sorry.  I'm stupid.  When you said to delete my mail profile I though you meant in Outlook.  I didn't see the control panel part.  You are right.  That's just what i was looking for.  Thanks for the help and sorry about the misunderstanding.  I need to read things more closely.  The points are yours.
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David LeeCommented:
Thanks.  No problem.  Glad I was able to help out.
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