?
Solved

Cisco ATA and Polycom Conf Phone

Posted on 2006-07-05
5
Medium Priority
?
1,351 Views
Last Modified: 2008-01-09
I have a Polycom Soundstation EX plugged into a Cisco ATA-188 which is connected to a Cisco CallManager system.  I can get the calls to work as long as I dial the digits in rapid succession on the Polycom unit. If I dial the numbers too slowly, it times out and I receive an error message.  I tried the same thing using a regular analog phone instead of the Polycom phone and it works fine whether entering the digits fast or slow.  Has anyone run into this problem before with Polycom conference phones and Cisco ATA's?
0
Comment
Question by:AManoux
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 5

Accepted Solution

by:
Vinod_VijayanVin earned 195 total points
ID: 17050161
Check the inter-digit timeout settings of the phone and increase it.
0
 
LVL 3

Assisted Solution

by:ss_p
ss_p earned 180 total points
ID: 17052033
interdigit timeout by default is zero

try to set a value between 1 - 9

and give a try

Thanks/SSP
0
 
LVL 1

Author Comment

by:AManoux
ID: 17052073
I can't seem to find how to change this value on Polycom's Support website.  Can someone tell me how?
0
 
LVL 1

Author Comment

by:AManoux
ID: 17052211
I got a hold of Polycom Tech Support on the phone.  They told me that there is no way to adjust the interdigit timeout value on that unit.  :(
0
 
LVL 1

Author Comment

by:AManoux
ID: 17065828
I figured out what the issue was.  The conference phone was picking up the tones generated out of its own speaker.  If I hit the mute button on the phone before dialing, the call worked without any problem.  :)
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question