I have installed a wireless network in a motel. A guest who just arrived called and could not access the internet. He has a Toshiba Satellite 4600 (I think). I talked him through some basic troubleshooting to no avail. I went to the motel to be sure that the system was ok. When I did an ipconfig, the address was correct for the range of our network, but between the subnet mask and default gateway there was another listing for IP Address....it almost looked like a MAC addres...It looked something like this: IP Address 192.168.1.100
Subnet Mask 255.255.255.0
IP Address fh5e::6efl:45od:37gh (I didn't write down the address..this is simulated)
Default Gateway 192.168.1.1
He can connect to the internet, but whenever he tries to go to a page requiring a password, he gets "this page cannot be displayed" His laptop was severly fragmented and I also believe he has some spyware infestation. I left him last night with the laptop defragmenting, and I told him I would check for spyware today.
Can anyone tell me what that second IP Address might be. And any thoughts on why he cannot connect to pages requiring a password would be appreciated. Thanks.