Solved

limited internet connectivity and second ip address listed in ipconfig

Posted on 2006-07-06
7
287 Views
Last Modified: 2010-03-17
I have installed a wireless network in a motel. A guest who just arrived called and could not access the internet. He has a Toshiba Satellite 4600 (I think). I talked him through some basic troubleshooting to no avail. I went to the motel to be sure that the system was ok. When I did an ipconfig, the address was correct for the range of our network, but between the subnet mask and default gateway there was another listing for IP Address....it almost looked like a MAC addres...It looked something like this:  IP Address    192.168.1.100
                                        Subnet Mask 255.255.255.0
                                        IP Address    fh5e::6efl:45od:37gh (I didn't write down the address..this is simulated)
                                        Default Gateway 192.168.1.1

He can connect to the internet, but whenever he tries to go to a page requiring a password, he gets "this page cannot be displayed" His laptop was severly fragmented and I also believe he has some spyware infestation. I left him last night with the laptop defragmenting, and I told him I would check for spyware today.

Can anyone tell me what that second IP Address might be. And any thoughts on why he cannot connect to pages requiring a password would be appreciated. Thanks.
0
Comment
Question by:atf3doc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 6

Assisted Solution

by:Booda2us
Booda2us earned 150 total points
ID: 17056051
Hello aft3doc, It is the Network's IP address:
 refers to connections where the interfaces connecting the routers to the WAN have IP addresses. It is set to an IP address on a common IP network, and the destination addresses are set to the IP address of WAN port of the unit on the far side of the link.
====ETHERNET===================== 192.168.1.0/24 ===
        |
        | LAN IP: 192.168.1.100
+-------+--------+
|                |
|  Router A      |
|   Serial0      |
+-------+--------+
        |
0
 
LVL 5

Assisted Solution

by:georgecooldude
georgecooldude earned 200 total points
ID: 17061778
If he is running the windows vista beta it will be an IPv6 address. If its XP or below I've no idea what the number could have been other than a MAC unless there is some IPv6 addon for windows XP and below but Ive never heard of that!


So normal pages work but ones with passwords dont? Does he have some sort of toolbar blocking pop ups or any kind of authenication? THats the only thing i can think of at the moment.
0
 

Author Comment

by:atf3doc
ID: 17062322
Hello,
There is no toolbar blocking pop-ups, but he does have severe Spyware infestation. I gave him a disk with several of my standard anti-spyware programs : CWShredder, SpybotSD, AdAware6SE and Webroot spysweeper. I talked him through how to uncheck system restore, boot into safe mode and run each program several times until he comes up empty. When I left him today, Adaware had just started and had found over 350 traces of spyware. After that is taken care of then we can concentrate on his connectivity. Sometimes I have experienced after removing a severe infestation
that IE has to be reinstalled inorder to work. We'll see.
I did notice today that under the "ethernet adapter wireless" the "ethernet adapter local area connection" also had the
strange IP address with a heading psuedo tunnel. I wonder if this is some sort of VPN I'm not very familiar with VPN.
His OS is Windows XP pro.
Keep those ideas coming, and I'll keep you posted of what I find. Thanks.
atf3doc
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 5

Expert Comment

by:georgecooldude
ID: 17062390
try the "netstat" command from command prompt and see what his pc is connecting to. That will confirm the VPN theory.
0
 
LVL 4

Accepted Solution

by:
Shaun84 earned 150 total points
ID: 17084377
Sound like it is a spyware issue download adaware SE from www.download.com
then get Firefox from http://www.mozilla.com/firefox/ as IE is most likely corrupt this should solve issue
0
 
LVL 1

Expert Comment

by:mbavisi
ID: 17163891
That is an IPv6 address, nothing to worry about there.

Can everyone else in the Motel get to pages ok?
0
 

Author Comment

by:atf3doc
ID: 17166739
Yes, and I can access the internet from his room on my laptop.
atf3doc
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
Sometimes you have to pull out old tricks to get a new firewall to work… While we were installing a new Sonicwall at a customers site we found that sites they were able to visit before were not working.  It seemed random and we could not understa…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question