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Word Hyperlink/Credentials?

Posted on 2006-07-06
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Last Modified: 2008-01-09
This question could have a simple answer that I have overlooked so I apologise in advance if this is the case.  

When clicking on a hyperlink within Word 2000, a message briefly appears "Word is preparing to load the document" and then my web site appears in Internet Explorer.

The problem is, however, is that the site opens showing lots of errors synonymous to the site not knowing my credentials. In other words, if I just type the URL directly into IE, my credentials appear to be correctly identified and the page shows no errors.

Is it a credential thing?  Is there a way around it?  Or is there something else I am missing?

Many thanks for your time.
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Question by:antdow
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6 Comments
 
LVL 19

Expert Comment

by:DreamMaster
ID: 17050785
It seems to me, like part of the link is actually not taken along when you click the link, is there perhaps a character that breaks the URL and therefore not all of the link is taken to your browser? That would explain the link not working when you click it, but working when you type it in correctly.

Regards,
Max.
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LVL 1

Author Comment

by:antdow
ID: 17071420
Thanks for the response Max but doesn't seem to be the case in my scenario.  The URL I am using is in the format http://sitename.companyname.com and this is all being passed to the browser - I have checked the Address field in IE - exactly the same.

I am not passing credentials or anything else by querystrings so this is not really relevant.  The session variables are being set on the home page and simply do not appear to get set if linked from Word.

Very strange it is!
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LVL 19

Accepted Solution

by:
DreamMaster earned 2000 total points
ID: 17092421
I've never heard of a difference between linking to the site from Word or normal. The URL is the same, so it should work the same. If there actually is a difference, I'd love to know what happened there, cause it makes no sense at all...

Regards,
Max.
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LVL 1

Author Comment

by:antdow
ID: 17120073
No-one else seems to want to pick this up so perhaps it is just something very weird with either our environment or a corrupt installation of Word.  To be honest, I suspect the former since others within my organisation are also experiencing the same behaviour.

I did check that the Request.ServerVariables('SERVER_NAME') setting is capable of being picked up correctly when hyperlinking from Word and that was ok so I really am at a loss.

Will have to write this one off I suppose - forget I ever noticed it!
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LVL 1

Author Comment

by:antdow
ID: 17120083
I checked this again this morning and as if by magic, it now works ok.  Perhaps something was changed in our web server environment or Word 'fixed itself'.  The interim message when you click on a hyperlink from Word ("Word is preparing to load the document") is still a strange one though.  Not everyone sees this, and trying to find this phrase via Google produced so few results that I suspect it's not often seen or associated with problems.

Very strange.

Still, I'll close this now and hope it never comes back...Thanks Max for taking time to get involved in this discussion - guess I should give you the points just for that.
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LVL 19

Expert Comment

by:DreamMaster
ID: 17120670
Sorry I wasn't more helpfull though. I wish I could have done more.

Regards,
Max.
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