Solved

Remote Desktop issue

Posted on 2006-07-06
2
744 Views
Last Modified: 2008-02-20
We are running SBS 2003 ISA and Exchange 2003. We use remote desktop for external users. The boss (of course) logs in and starts to work then gets kicked out after a few minutes with a "an internal error has occurred" error. Anyone else can log in and work for hours with out problems. The only difference is she has a Blackberry w/the redirector running. Is this a known issue? I could not find anything about it on the web. Or can anyone offer a ittle insite. She is on cable we have a t-1.
DLW
0
Comment
Question by:dwarren0940
2 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 17052056
Assuming that the full error she is getting is "VBScript: Remote Desktop Disconnected. An Internal error has occurred", then I'd take a guess that the MTU settings on HER router aren't set to 1492.  But you should check to make sure that is what's set on your side as well.

This only occurs with the RWW version of RDP because it's using ActiveX which runs scripts that rely on consistent packet transmission.

I don't really think it would be the Blackberry Redirector, but there is a known issue with Virus Scanning causing this.  Not just a standard file access protection, but a full scan... if you have that running at night when she is logged on, that could be a problem as well.  There's a hotfix for that.

Lastly, if she isn't unchecking the box on the login screen that says "this is a public computer" the idle session timeout is only 20 minutes.  Unchecking that box makes the idle session timeout 60 minutes instead.

Let me know if you need further info.

Jeff
TechSoEasy

0
 
LVL 2

Author Comment

by:dwarren0940
ID: 17058438
I will check out the router settings. The reason for thinking it is the redirector is because she is the only one with the redirector and with the problem. I think the router settings might be the culprit though but it will have to wait till Monday to find out.
Thanks
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Server 2008 SBS is losing disk space 4 88
Domain Controller Diagnostic Errors on SBS 2008 3 41
Trust relationship SBS2011 - > Windows 2003 3 38
aws pricing 2 23
Written by Glen Knight (demazter) as part of a series of how-to articles. Introduction One of the biggest consumers of disk space with Small Business Server 2008(SBS) is Windows Server Update Services, more affectionately known as WSUS. For t…
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Small Business Server 2011. NOTE: This guide has been written using the preview version of SBS2011 therefore some of the screens may …
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now