Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Remote Desktop issue

Posted on 2006-07-06
2
Medium Priority
?
781 Views
Last Modified: 2008-02-20
We are running SBS 2003 ISA and Exchange 2003. We use remote desktop for external users. The boss (of course) logs in and starts to work then gets kicked out after a few minutes with a "an internal error has occurred" error. Anyone else can log in and work for hours with out problems. The only difference is she has a Blackberry w/the redirector running. Is this a known issue? I could not find anything about it on the web. Or can anyone offer a ittle insite. She is on cable we have a t-1.
DLW
0
Comment
Question by:dwarren0940
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 1000 total points
ID: 17052056
Assuming that the full error she is getting is "VBScript: Remote Desktop Disconnected. An Internal error has occurred", then I'd take a guess that the MTU settings on HER router aren't set to 1492.  But you should check to make sure that is what's set on your side as well.

This only occurs with the RWW version of RDP because it's using ActiveX which runs scripts that rely on consistent packet transmission.

I don't really think it would be the Blackberry Redirector, but there is a known issue with Virus Scanning causing this.  Not just a standard file access protection, but a full scan... if you have that running at night when she is logged on, that could be a problem as well.  There's a hotfix for that.

Lastly, if she isn't unchecking the box on the login screen that says "this is a public computer" the idle session timeout is only 20 minutes.  Unchecking that box makes the idle session timeout 60 minutes instead.

Let me know if you need further info.

Jeff
TechSoEasy

0
 
LVL 2

Author Comment

by:dwarren0940
ID: 17058438
I will check out the router settings. The reason for thinking it is the redirector is because she is the only one with the redirector and with the problem. I think the router settings might be the culprit though but it will have to wait till Monday to find out.
Thanks
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This guide is intended for migrating Windows 2003 Standard with Exchange 2003 to Windows Small Business Server 2008. You will need the following: Exchange Best Practice Analyzer: http://www.microsoft.com/downloads/details.aspx?FamilyID=DBAB201F-…
I work for a company that primarily works with small businesses as their outsourced IT vendor. As such the majority of these customers utilize some version of Small Business Server. Due to the economics of running a small business, many of these cus…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question