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Remote Desktop issue

Posted on 2006-07-06
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Last Modified: 2008-02-20
We are running SBS 2003 ISA and Exchange 2003. We use remote desktop for external users. The boss (of course) logs in and starts to work then gets kicked out after a few minutes with a "an internal error has occurred" error. Anyone else can log in and work for hours with out problems. The only difference is she has a Blackberry w/the redirector running. Is this a known issue? I could not find anything about it on the web. Or can anyone offer a ittle insite. She is on cable we have a t-1.
DLW
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Question by:dwarren0940
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Jeffrey Kane - TechSoEasy earned 1000 total points
ID: 17052056
Assuming that the full error she is getting is "VBScript: Remote Desktop Disconnected. An Internal error has occurred", then I'd take a guess that the MTU settings on HER router aren't set to 1492.  But you should check to make sure that is what's set on your side as well.

This only occurs with the RWW version of RDP because it's using ActiveX which runs scripts that rely on consistent packet transmission.

I don't really think it would be the Blackberry Redirector, but there is a known issue with Virus Scanning causing this.  Not just a standard file access protection, but a full scan... if you have that running at night when she is logged on, that could be a problem as well.  There's a hotfix for that.

Lastly, if she isn't unchecking the box on the login screen that says "this is a public computer" the idle session timeout is only 20 minutes.  Unchecking that box makes the idle session timeout 60 minutes instead.

Let me know if you need further info.

Jeff
TechSoEasy

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by:dwarren0940
ID: 17058438
I will check out the router settings. The reason for thinking it is the redirector is because she is the only one with the redirector and with the problem. I think the router settings might be the culprit though but it will have to wait till Monday to find out.
Thanks
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