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Symantec Antivirus update (server/client communication)

Posted on 2006-07-06
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Last Modified: 2008-01-09
We have 2000+ users accross our network and some have stopped communicating with the Symantec Update Server.  The problem we have with the way Symantec works is that it waits for the client to communicate with it before it can push an update.  We want to force this to happen.  Any suggestions would be greatly appreciated.
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Question by:tedpenner
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by:rvthost
ID: 17052642
What version of Symantec, and which version desktop OS?

Have you looked at deploying the grc.dat file?  When one of our users gets hosed, we just force down the grc.dat file from the Symantec server to the client.  The client checks for this, I believe every 30 minutes???  Worst case, it automatically gets read when the PC is rebooted or the Symantec service is restarted.  Check this out:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002090911484748?
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by:tedpenner
ID: 17053727
I don't know if we use grc.dat on the client PC or not.  I am looking into the way the update server functions.  So far, what I have found is that without IE6, nothing happens.  I understand you can get to SAV v9 with only 5.5 SP2 still another install is required.  Is there any way to get SAV v7,8,or 9 to SAV10 without a newer IE version?
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rvthost earned 2000 total points
ID: 17053779
So you are running Corporate Edition?

Symantec Antivirus Corporate Edition V10.1 System Requirements:

http://www.symantec.com/Products/enterprise?c=sysreqs&refId=805

Looks like just IE5.5 SP2 to me.


If you are running corp edition, grc.dat is used.  Since you have 2000+ users, I suspect you have some sort of deployment tool.  Look at a workstation that is broke, then follow the first doc posted to copy the grc.dat to the client.  I suspect that will fix the client for you.

If you want a deeper understanding of why SAV actually stops communicating with the update server, I don't think I can help you there.  It has been my experience that this is pretty typical of Symantec.  Sometimes it just needs a swift kick :)   Good luck!
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