Solved

Symantec Antivirus update (server/client communication)

Posted on 2006-07-06
3
344 Views
Last Modified: 2008-01-09
We have 2000+ users accross our network and some have stopped communicating with the Symantec Update Server.  The problem we have with the way Symantec works is that it waits for the client to communicate with it before it can push an update.  We want to force this to happen.  Any suggestions would be greatly appreciated.
0
Comment
Question by:tedpenner
  • 2
3 Comments
 
LVL 11

Expert Comment

by:rvthost
ID: 17052642
What version of Symantec, and which version desktop OS?

Have you looked at deploying the grc.dat file?  When one of our users gets hosed, we just force down the grc.dat file from the Symantec server to the client.  The client checks for this, I believe every 30 minutes???  Worst case, it automatically gets read when the PC is rebooted or the Symantec service is restarted.  Check this out:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002090911484748?
0
 

Author Comment

by:tedpenner
ID: 17053727
I don't know if we use grc.dat on the client PC or not.  I am looking into the way the update server functions.  So far, what I have found is that without IE6, nothing happens.  I understand you can get to SAV v9 with only 5.5 SP2 still another install is required.  Is there any way to get SAV v7,8,or 9 to SAV10 without a newer IE version?
0
 
LVL 11

Accepted Solution

by:
rvthost earned 500 total points
ID: 17053779
So you are running Corporate Edition?

Symantec Antivirus Corporate Edition V10.1 System Requirements:

http://www.symantec.com/Products/enterprise?c=sysreqs&refId=805

Looks like just IE5.5 SP2 to me.


If you are running corp edition, grc.dat is used.  Since you have 2000+ users, I suspect you have some sort of deployment tool.  Look at a workstation that is broke, then follow the first doc posted to copy the grc.dat to the client.  I suspect that will fix the client for you.

If you want a deeper understanding of why SAV actually stops communicating with the update server, I don't think I can help you there.  It has been my experience that this is pretty typical of Symantec.  Sometimes it just needs a swift kick :)   Good luck!
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ScreenCasting Software 3 204
Free Alternative to JIRA 4 113
How do I take a large (100MB) FLV file and break it into 20MB chunks on a MAC? 4 34
Veriface disable 2 31
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
In this article, you will read about the trends across the human resources departments for the upcoming year. Some of them include improving employee experience, adopting new technologies, using HR software to its full extent, and integrating artifi…
The viewer will learn common shortcuts with easy ways to remember them. The viewer will then learn where to find all of the keyboard shortcuts, how to create/change them, and how to speed up their workflow.
The viewer will learn how to create multiple layers to apply various filters and how to delete areas from each layer’s filter.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question