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The Groupshield service RPCServ.exe is using a great deal of processor time while on an Exchange 2003 box

Posted on 2006-07-06
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Last Modified: 2011-08-18
My Exchange server has been having an issue recently where RPCServ.exe starts using a great deal of processor time.  I am using Groupshield with all the recent patches on a Windows Server 2003 box with Exchange 2003, both with all of the recent patches.  When it gets really bad the users can not connect with Outlook.  I've been in touch with McAfee about this but so far none of their "solutions" have worked.  I've noticed that some people have had similar problems in the past with older versions of Groupshield but I haven't noticed this occuring recently.  Any help would be greatly appreciated!
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Question by:tsgrempel
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8 Comments
 
LVL 104

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Sembee earned 1600 total points
ID: 17054602
Was one of their solutions to reapply the latest engine? That has worked for me in the past.

Simon.
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Author Comment

by:tsgrempel
ID: 17058326
No actually it wasn't.  I'm surprised they didn't suggest that now that you mention it.  I will give it a shot.
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Author Comment

by:tsgrempel
ID: 17060043
I applied the update.  I'll let you know if that works.  I certainly hope so.
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Author Comment

by:tsgrempel
ID: 17064881
So far it appears like it might be working.  There has been an interesting side effect I have noticed.  Store.exe is now using a chunk of CPU (50-60%) every 5-12 minutes for about 5 minutes and then stopping.  It never did this before reapplying the scan engine.  Do you think this could be related?
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LVL 104

Expert Comment

by:Sembee
ID: 17064907
store.exe behaviour is one of those all time mysteries.
It could be related. Groupshield ties in to the application. Check whether the application is set to do anything in that sort of window. It might be scanning the store or something like that.

Simon.
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Author Comment

by:tsgrempel
ID: 17064921
That's what I thought was going on.  I wish that they were more explicit about what their product does and when it does it.  The McAfee rep told me to take off transport level scanning and leave on on access scan in groupshield.  I know she works for the company but does that sound right to you?
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LVL 104

Expert Comment

by:Sembee
ID: 17064993
I dropped Groupshield a few months ago as it was starting to give some odd results. I was able to bring in my preferred strategy of having something different on the workstations than is on the Exchange server.

That option about turning off certain options would be one way of dealing with the issue, but it doesn't actually fix it - just does away with the problem.

Simon.
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Expert Comment

by:Ziegenhardt
ID: 22687397
Got this Problem actually and found this at McAfee ...

To disable Transport Level Scanning:

Click Start, Programs, Network Associates, McAfee GroupShield, to launch GroupShield.
Click the On-Access Settings link on the left of the page to open the On-Access settings.
Deselect Transport Level Scanning.
Click Apply to save your changes.
NOTE: The Transport Level Scanning option is available only if you are using Microsoft Exchange 2003 server

https://knowledge.mcafee.com/SupportSite/search.do?cmd=displayKC&docType=kc&externalId=KB44877&sliceId=SAL_Public&dialogID=42002290&stateId=1%200%2041998359 


No more Stress for RPCServ.exe !
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