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lanmanserver service is Stopped

Posted on 2006-07-06
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2,654 Views
Last Modified: 2009-07-29
We are running SBS 2003 on an IBM X236 series server.  Every so often (the duration will rnage between a few days and a few weeks) I received a lanmanserver service is Stopped alert via e-mail.  Once I receive this, the machine locks all inbound file, RAS, web and Exchange connections.  Power cycling the server fixes the problem until the next time it appears.  I can't seem to find any KB articles about this particular issue.  

When i receive the e-mail alert, the following event is logged in the system log:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7032
Date:            7/4/2006
Time:            2:21:59 PM
User:            N/A
Description:
The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error:
An instance of the service is already running.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The following events are logged in the application log:

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            7/4/2006
Time:            2:20:53 PM
User:            N/A
Computer:      
Description:
Faulting application svchost.exe, version 5.2.3790.1830, faulting module kernel32.dll, version 5.2.3790.1830, fault address 0x00015dea.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 and

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      Monitoring
Event ID:      9099
Date:            7/4/2006
Time:            2:21:28 PM
User:            N/A
Computer:      
Description:
The MAD Monitoring thread was unable to read the state of the services, error '0x800706ba'.

For more information, click http://www.microsoft.com/contentredirect.asp.


Multiple error messages are then logged continuously until the server is rebooted.

Any  suggestions would be appreciated.

Thanks!
0
Comment
Question by:nwcc_seattle
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13 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17063121
Can you please run a SYSTEMINFO at the command prompt and post it here?

Thanks

Jeff
TechSoEasy
0
 
LVL 1

Author Comment

by:nwcc_seattle
ID: 17229820
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Business Server
OS Version:                5.2.3790 Service Pack 1 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
System Up Time:            4 Days, 10 Hours, 54 Minutes, 14 Seconds
System Manufacturer:       IBM
System Model:              eserver xSeries 236 -[884111U]-
System Type:               X86-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3000 Mhz
                           [02]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3000 Mhz
BIOS Version:              IBM    - 1000
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-08:00) Pacific Time (US & Canada); Tijuana
Total Physical Memory:     1,535 MB
Available Physical Memory: 61 MB
Page File: Max Size:       3,439 MB
Page File: Available:      1,592 MB
Page File: In Use:         1,847 MB
Page File Location(s):     C:\pagefile.sys
Hotfix(s):                 78 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: File 1
                           [19]: File 1
                           [20]: File 1
                           [21]: File 1
                           [22]: File 1
                           [23]: File 1
                           [24]: File 1
                           [25]: File 1
                           [26]: File 1
                           [27]: File 1
                           [28]: File 1
                           [29]: File 1
                           [30]: File 1
                           [31]: File 1
                           [32]: File 1
                           [33]: File 1
                           [34]: File 1
                           [35]: File 1
                           [36]: File 1
                           [37]: File 1
                           [38]: Q147222
                           [39]: SP1 - SP
                           [40]: KB889101 - Service Pack
                           [41]: KB890046 - Update
                           [42]: KB893756 - Update
                           [43]: KB896358 - Update
                           [44]: KB896422 - Update
                           [45]: KB896424 - Update
                           [46]: KB896428 - Update
                           [47]: KB896688 - Update
                           [48]: KB896727 - Update
                           [49]: KB898715 - Update
                           [50]: KB899587 - Update
                           [51]: KB899588 - Update
                           [52]: KB899589 - Update
                           [53]: KB899591 - Update
                           [54]: KB900725 - Update
                           [55]: KB901017 - Update
                           [56]: KB901214 - Update
                           [57]: KB902400 - Update
                           [58]: KB904706 - Update
                           [59]: KB905414 - Update
                           [60]: KB905915 - Update
                           [61]: KB908519 - Update
                           [62]: KB908531 - Update
                           [63]: KB908981 - Update
                           [64]: KB910437 - Update
                           [65]: KB911280 - Update
                           [66]: KB911562 - Update
                           [67]: KB911567 - Update
                           [68]: KB911927 - Update
                           [69]: KB912812 - Update
                           [70]: KB912919 - Update
                           [71]: KB913446 - Update
                           [72]: KB914389 - Update
                           [73]: KB916281 - Update
                           [74]: KB917344 - Update
                           [75]: KB917734 - Update
                           [76]: KB917953 - Update
                           [77]: KB918439 - Update
                           [78]: KB872769 - Update
Network Card(s):           2 NIC(s) Installed.
                           [01]: Broadcom NetXtreme Gigabit Ethernet
                                 Connection Name: Network Connection
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 10.10.10.2
                           [02]: Broadcom NetXtreme Gigabit Ethernet
                                 Connection Name: Server Local Area Connection
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.50.1
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17409663
Hey there... I was just going back over a few questions and found this one that I totally missed responding to... are you still having problems?  If so, please advise and I'll be happy to get back to you.

Jeff
TechSoEasy
0
 

Expert Comment

by:JABevan
ID: 17413883
Hi,

I'm experiencing the same problem.... the lanman service just stops for no apparent reason.

Any help would be appreciated.

Thanks.
0
 

Expert Comment

by:JABevan
ID: 17414049
This is my system info results.

C:\>systeminfo

Host Name:                 CLTSBS
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version:                5.2.3790 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
Registered Owner:          IT DEPARTMENT
Registered Organization:   Adhesion Technologies
Product ID:                74995-066-0058942-42918
Original Install Date:     11/15/2005, 5:00:34 PM
System Up Time:            3 Days, 0 Hours, 0 Minutes, 20 Seconds
System Manufacturer:       Dell Computer Corporation
System Model:              PowerEdge 1850
System Type:               X86-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
2992 Mhz
                           [02]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
2992 Mhz
BIOS Version:              DELL   - 1
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory:     3,071 MB
Available Physical Memory: 1,479 MB
Page File: Max Size:       7,527 MB
Page File: Available:      4,439 MB
Page File: In Use:         3,088 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    adhesiontech.local
Logon Server:              \\CLTSBS
Hotfix(s):                 173 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: File 1
                           [19]: File 1
                           [20]: File 1
                           [21]: File 1
                           [22]: File 1
                           [23]: File 1
                           [24]: File 1
                           [25]: File 1
                           [26]: File 1
                           [27]: File 1
                           [28]: File 1
                           [29]: File 1
                           [30]: File 1
                           [31]: File 1
                           [32]: File 1
                           [33]: File 1
                           [34]: File 1
                           [35]: File 1
                           [36]: File 1
                           [37]: File 1
                           [38]: File 1
                           [39]: File 1
                           [40]: File 1
                           [41]: File 1
                           [42]: File 1
                           [43]: File 1
                           [44]: File 1
                           [45]: File 1
                           [46]: File 1
                           [47]: File 1
                           [48]: File 1
                           [49]: File 1
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                           [51]: File 1
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                           [56]: File 1
                           [57]: File 1
                           [58]: File 1
                           [59]: File 1
                           [60]: File 1
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                           [66]: File 1
                           [67]: File 1
                           [68]: File 1
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                           [70]: File 1
                           [71]: File 1
                           [72]: File 1
                           [73]: File 1
                           [74]: File 1
                           [75]: File 1
                           [76]: File 1
                           [77]: File 1
                           [78]: File 1
                           [79]: File 1
                           [80]: File 1
                           [81]: File 1
                           [82]: Q147222
                           [83]: Q828026 - Windows Media Player Hotfix [See Q828
026 for more information]
                           [84]: KB867460 - QFE
                           [85]: KB886903 - QFE
                           [86]: SP1 - SP
                           [87]: Q832483
                           [88]: Q828026
                           [89]: Q828026 - Update
                           [90]: KB885492 - Update
                           [91]: KB819696 - Update
                           [92]: KB822132 - Update
                           [93]: KB822742 - Update
                           [94]: KB822743 - Update
                           [95]: KB822744 - Update
                           [96]: KB822745 - Update
                           [97]: KB822925 - Update
                           [98]: KB823182 - Update
                           [99]: KB823353 - Update
                           [100]: KB823559 - Update
                           [101]: KB823980 - Update
                           [102]: KB824073 - Update
                           [103]: KB824105 - Update
                           [104]: KB824139 - Update
                           [105]: KB824146 - Update
                           [106]: KB824151 - Update
                           [107]: KB825117 - Update
                           [108]: KB826238 - Update
                           [109]: KB826936 - Update
                           [110]: KB828035 - Update
                           [111]: KB833987 - Update
                           [112]: KB835732 - Update
                           [113]: KB837001 - Update
                           [114]: KB839643 - Update
                           [115]: KB839645 - Update
                           [116]: KB840374 - Update
                           [117]: KB840987 - Update
                           [118]: KB841356 - Update
                           [119]: KB841533 - Update
                           [120]: KB842773 - Update
                           [121]: KB867460 - Update
                           [122]: KB870763 - Update
                           [123]: KB871250 - Update
                           [124]: KB873376 - Update
                           [125]: KB883935 - Update
                           [126]: KB885250 - Update
                           [127]: KB885834 - Update
                           [128]: KB885835 - Update
                           [129]: KB885836 - Update
                           [130]: KB885881 - Update
                           [131]: KB886903 - Update
                           [132]: KB888113 - Update
                           [133]: KB890859 - Update
                           [134]: KB890923 - Update
                           [135]: KB891711 - Update
                           [136]: KB891781 - Update
                           [137]: KB893066 - Update
                           [138]: KB893803v2 - Update
                           [139]: KB896423 - Update
                           [140]: KB896426 - Update
                           [141]: KB897715 - Update
                           [142]: KB905495 - Update
                           [143]: KB914798 - Update
                           [144]: KB890046 - Update
                           [145]: KB893756 - Update
                           [146]: KB896358 - Update
                           [147]: KB896422 - Update
                           [148]: KB896424 - Update
                           [149]: KB896428 - Update
                           [150]: KB896688 - Update
                           [151]: KB899587 - Update
                           [152]: KB899588 - Update
                           [153]: KB899589 - Update
                           [154]: KB899591 - Update
                           [155]: KB900725 - Update
                           [156]: KB901017 - Update
                           [157]: KB901214 - Update
                           [158]: KB902400 - Update
                           [159]: KB904706 - Update
                           [160]: KB905414 - Update
                           [161]: KB905915 - Update
                           [162]: KB908519 - Update
                           [163]: KB908531 - Update
                           [164]: KB908981 - Update
                           [165]: KB910437 - Update
                           [166]: KB911562 - Update
                           [167]: KB911567 - Update
                           [168]: KB911927 - Update
                           [169]: KB912812 - Update
                           [170]: KB912919 - Update
                           [171]: KB913446 - Update
                           [172]: KB832880 - Update
                           [173]: KB872769 - Update
Network Card(s):           1 NIC(s) Installed.
                           [01]: Intel(R) PRO/1000 MT Network Connection
                                 Connection Name: Server Local Area Connection
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 10.200.1.6
0
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by:Jeffrey Kane - TechSoEasy
ID: 17416034
Well, I'm sure there is an apparent reason.  :-)  We just have to find it.

You've done a few updates since the last posting... that should be good.  Other than eliminating one of your NICs... I generally prefer a 2 NIC config.  But that's another issue.

Do you have any other servers on your network?

Jeff
TechSoEasy
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by:nwcc_seattle
ID: 17416335
I'm glad other people are having the issue...  Hopefully that will make it easier to troubleshoot!  The problem occured again this morning.

Our machine does have 2 NIC's (broadcom) and is the only server on the network.  

After looking at the info from both sysetminfo prompts, it is interesting to note that both machines are sbs2003 dual processor machines.  

Any suggestions on the next testing steps?

If it helps we are running the following
SBS (including exchange)
Symantec Corp AV
Veritas / Symantec Backup Exec
We also have several devices using active sync.
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by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17416445
oh, shoot, I didn't even realize that the second posting was from someone else...  

JABevan, sorry, but you can't hijack someone elses question.  But you can assist in helping to troubleshoot if you like... we can only focus on one problem though, because the lanmanserver issue could be caused by multiple things.


nwcc_seattle,

It looks as though you may not have correctly installed SBS Service Pack 1, and you also seem to be missing a tremendous amount of updates that should be installed.  As you can see by JABevan's listing, there is quite a difference.  Normally, I'd expect to see well over 100 patches listed... so please check to make sure that you've got them all.  

Please also verify that you installed SP1 according to the prescribed methods (http://sbsurl.com/sp1)

Jeff
TechSoEasy
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by:nwcc_seattle
ID: 17580996
We discovered that WSUS was limting the amount of updates that were installed.  After fixing this we applied the rest of the updates, however the problem still remains.
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by:Jeffrey Kane - TechSoEasy
ID: 17583087
My comment still stands, that I beleive you haven't correctly installed SBS Service Pack 1.  It is not an automated installation that would come down by WSUS.  Please review the link I provided above and be sure you follow all steps.

I'm quite sure that this is the case because of information missing from your systeminfo output.

Jeff
TechSoEasy
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