Reminders in Outlook 2003 -- not reminding..

Hi There,

We are using XP Professional, Office 2003, with Exchange and a Blackberry.

I have a single user who sets appointment reminders in her Outlook calendar.  The reminders appear on her blackberry -- but do not "pop up" while she is at her desk using Outlook.

I have verified that the Reminders option is set (Tools, Options, Other, Advanced Options, Reminder Options).  I have verified that she is selecting the reminder check box when creating the appointments.  We've logged her on and off.  Rebooted.  Turned off reminders and logged out, then turned it back on.

I suspect it has something to do with the blackberry.  But none of our other blackberry users are having an issue.

Any ideas?
jtaylergAsked:
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AndreDekoltaConnect With a Mentor Commented:
Hello jtaylerg!

Clean Reminders:

/cleanreminders  Clears and regenerates reminders.
1.  Click Start, and then click Run.
2.  Type "C:\Program Files\Microsoft Office\Office11\Outlook.exe" /cleanreminders

Note:  Your version may be different, such as Office10 instead of 11, etc.  Paths that include spaces between words must be enclosed in quotation marks (") and are case sensitive.  To run the command, click OK.

Andre...
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war1Connect With a Mentor Commented:
Greetings, jtaylerg !

Check if there is a corrupted reminder cache.  Go to Start > Run and type   Outlook /cleanreminders
Click Ok.

If no joy, create a new Outlook profile for the one user.
http://www.outlook-tips.net/howto/profile.htm

Best wishes!
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jtaylergAuthor Commented:
Thank you both -- I can't wait to try your solutions.

Have a great weekend.

JTaylerG
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