Solved

Exchange Error - Unable to open default folders

Posted on 2006-07-06
13
493 Views
Last Modified: 2009-07-29
Hello all,

I have a windows 2000 server that runs exchange 2000 server. Also, I have four clients that are connecting to the exchange server for email exchange (using outlook 2003) and they get the following error message:
"Unable to open your default folders. You must connect to your MS exchange server computer with the current profile before you can synchronize your folders with your offline folder file."

What does this generally mean? Troubleshooting the issue might be a little difficult for you since you don't get a chance to work on the system but if you can please explain to me the reason for this kind of error.

Thank you for any help.

DM
0
Comment
Question by:dedomuran
  • 5
  • 4
  • 2
  • +1
13 Comments
 
LVL 29

Expert Comment

by:mass2612
ID: 17056435
Are the user located on the same LAN as the server? You need to make sure that they connect rather than work offline at least once so that they can syncronise their mailbox with their OST file which is located on their local drive.
0
 

Author Comment

by:dedomuran
ID: 17058738
They are logged in locally within the same LAN/segment. The clients are not setup to go through domain though. Any thoughts?

Thank u.
0
 

Author Comment

by:dedomuran
ID: 17059516
Any takers? I'll up the points :)
0
 
LVL 29

Expert Comment

by:mass2612
ID: 17062033
Why are the clients not members of the domain? Do you have Outlook prompting them for their domain account and password details? They will need to have access to a domain account that has access to the mailbox they are trying to open.
0
 

Expert Comment

by:ltoen
ID: 17079303
Hi DM
Good question from mass2612 do you get the prompt on the clients when they start outlook. And are you able to access the store with OWA(Outlook web access)?. I have seen this before and it always about security as long as the information store is up and running. Since the users are not members of the domain, do they have the same logon username/password on the local clients as the domain login?
I would configure a second profile to test, during the configuration you should be asked about username,password and domain. You should also be asked about this when you start outlook. Might be a good idea to skip en cached function on outlook 2003 just for testing.

br lars

0
 

Author Comment

by:dedomuran
ID: 17082817
Thanks for the comments lars. I can access the mail through OWA but not using the Outlook client and I don't get prompted for the user name/password. It tries to open the Outlook and after 20-30 seconds hanging it returns an error that I specified above. I tried setting up their local username/password being same as the domain logon but that didn't resolve it. Any ideas? For now I enabled POP3 on exchange and I'm able to pass emails through but if anyone knows the fix for this I would prefer going back to true Exchange mail.

Thanks guys.

DM
0
Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

 
LVL 29

Expert Comment

by:mass2612
ID: 17085256
Is this only affecting the 4 clients that are not members of the domain? how many other systems are working? Are any other clients working and not connected to the domain. I don't really understand why you don't have all the clients on the domain. Normally I would use OWA for any client that does not join the domain. It'll be interesting to see the solution for this.
0
 

Expert Comment

by:ltoen
ID: 17088206
Hi DM
Name resolution?, if you put the server name with ip address in the hosts file. Will this change anything?. I have seen people add ip address in exchange server name and that changes to server name when it verifies. When they start Outlook next time it does not work. Can you ping the full servername that is listed in you profile?

br lars

0
 

Author Comment

by:dedomuran
ID: 17091879
Hi guys, thank you for comments and I apologize for not responding sooner....

These are the only clients that I have connecting to this exchange server and I prefer not to add them to the domain since they will be used for other purposes. They are being used for a company's demo. When using OWA, it works just fine but going through Outlook, it comes up with that error. The funny part and you guys have pointed that out already, is that it doesn't ask for authentication. Not even during the account setup. I suppose it would when you open Outlook but I haven't successfully done that yet. I already added the server to client's hosts file and they are able to get across by name or IP address. I have the POP3 enabled so the email exchanging is fine but I'm kind of concernet because we will try to simulate the Cisco MeetingPlace at work and I'm not 100% sure if that requires exchange to work properly. I will post whatever the result is. Thanks all.

DM
0
 
LVL 29

Expert Comment

by:mass2612
ID: 17104647
Make sure that the e-mail profile has password authentication set to None. With this setting even if you are logged onto the domain and the computer is a member of the domain Outlook will still prompt you for user name, domain name and password.
0
 

Author Comment

by:dedomuran
ID: 17105467
I had a backup copy of another exchange server which I tried and it works perfectly. Since I won't have more than a few users I decided to change network configs on that server and use that instead of spending hours debugging the problem on the server I thought I'd use. I know it's a cheat but oh well :) ... It would still be interesting to see what will the fix be for this one so I'll keep it and play with it when I have time so anyone that have new ideas I'd apreciate.

Mass, I didn't try your suggestion yet and I will definately as soon as I get a chance. All that tried to help me are grately apreciated :)

DM
0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 17317462
PAQ / Refund
ee ai construct, community support moderator
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates‚Ķ

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now