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Exchange Error - Unable to open default folders

Hello all,

I have a windows 2000 server that runs exchange 2000 server. Also, I have four clients that are connecting to the exchange server for email exchange (using outlook 2003) and they get the following error message:
"Unable to open your default folders. You must connect to your MS exchange server computer with the current profile before you can synchronize your folders with your offline folder file."

What does this generally mean? Troubleshooting the issue might be a little difficult for you since you don't get a chance to work on the system but if you can please explain to me the reason for this kind of error.

Thank you for any help.

DM
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dedomuran
Asked:
dedomuran
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1 Solution
 
mass2612Commented:
Are the user located on the same LAN as the server? You need to make sure that they connect rather than work offline at least once so that they can syncronise their mailbox with their OST file which is located on their local drive.
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dedomuranAuthor Commented:
They are logged in locally within the same LAN/segment. The clients are not setup to go through domain though. Any thoughts?

Thank u.
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dedomuranAuthor Commented:
Any takers? I'll up the points :)
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mass2612Commented:
Why are the clients not members of the domain? Do you have Outlook prompting them for their domain account and password details? They will need to have access to a domain account that has access to the mailbox they are trying to open.
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ltoenCommented:
Hi DM
Good question from mass2612 do you get the prompt on the clients when they start outlook. And are you able to access the store with OWA(Outlook web access)?. I have seen this before and it always about security as long as the information store is up and running. Since the users are not members of the domain, do they have the same logon username/password on the local clients as the domain login?
I would configure a second profile to test, during the configuration you should be asked about username,password and domain. You should also be asked about this when you start outlook. Might be a good idea to skip en cached function on outlook 2003 just for testing.

br lars

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dedomuranAuthor Commented:
Thanks for the comments lars. I can access the mail through OWA but not using the Outlook client and I don't get prompted for the user name/password. It tries to open the Outlook and after 20-30 seconds hanging it returns an error that I specified above. I tried setting up their local username/password being same as the domain logon but that didn't resolve it. Any ideas? For now I enabled POP3 on exchange and I'm able to pass emails through but if anyone knows the fix for this I would prefer going back to true Exchange mail.

Thanks guys.

DM
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mass2612Commented:
Is this only affecting the 4 clients that are not members of the domain? how many other systems are working? Are any other clients working and not connected to the domain. I don't really understand why you don't have all the clients on the domain. Normally I would use OWA for any client that does not join the domain. It'll be interesting to see the solution for this.
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ltoenCommented:
Hi DM
Name resolution?, if you put the server name with ip address in the hosts file. Will this change anything?. I have seen people add ip address in exchange server name and that changes to server name when it verifies. When they start Outlook next time it does not work. Can you ping the full servername that is listed in you profile?

br lars

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dedomuranAuthor Commented:
Hi guys, thank you for comments and I apologize for not responding sooner....

These are the only clients that I have connecting to this exchange server and I prefer not to add them to the domain since they will be used for other purposes. They are being used for a company's demo. When using OWA, it works just fine but going through Outlook, it comes up with that error. The funny part and you guys have pointed that out already, is that it doesn't ask for authentication. Not even during the account setup. I suppose it would when you open Outlook but I haven't successfully done that yet. I already added the server to client's hosts file and they are able to get across by name or IP address. I have the POP3 enabled so the email exchanging is fine but I'm kind of concernet because we will try to simulate the Cisco MeetingPlace at work and I'm not 100% sure if that requires exchange to work properly. I will post whatever the result is. Thanks all.

DM
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mass2612Commented:
Make sure that the e-mail profile has password authentication set to None. With this setting even if you are logged onto the domain and the computer is a member of the domain Outlook will still prompt you for user name, domain name and password.
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dedomuranAuthor Commented:
I had a backup copy of another exchange server which I tried and it works perfectly. Since I won't have more than a few users I decided to change network configs on that server and use that instead of spending hours debugging the problem on the server I thought I'd use. I know it's a cheat but oh well :) ... It would still be interesting to see what will the fix be for this one so I'll keep it and play with it when I have time so anyone that have new ideas I'd apreciate.

Mass, I didn't try your suggestion yet and I will definately as soon as I get a chance. All that tried to help me are grately apreciated :)

DM
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ee_ai_constructCommented:
PAQ / Refund
ee ai construct, community support moderator
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