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Inbound mail stuck in Queue
System Setup:
1 Front end Exchange 2003 Server hosted off site
A Local Exchange 2003 Server at both the London and Lymm site
Problem Summary:
Our Lymm site has lost external connections and mail is queuing up on the front end server awaiting the connection being restored to that server (obviously this is normal).
However, several messages for Public Folders replicated to both London and Lymm are also queued up for the Lymm Server, rather than being delivered to the London Server. A team in London needs access to those messages.
Q1. Why are messages for Public Folders being queued to a particular server when the folders are replicated across both?
Q2. How to I redirect the messages immediatly so that the London Team can work on them?
Q3. How do I prevent this happening again?
Thanks,
Ian
1 Front end Exchange 2003 Server hosted off site
A Local Exchange 2003 Server at both the London and Lymm site
Problem Summary:
Our Lymm site has lost external connections and mail is queuing up on the front end server awaiting the connection being restored to that server (obviously this is normal).
However, several messages for Public Folders replicated to both London and Lymm are also queued up for the Lymm Server, rather than being delivered to the London Server. A team in London needs access to those messages.
Q1. Why are messages for Public Folders being queued to a particular server when the folders are replicated across both?
Q2. How to I redirect the messages immediatly so that the London Team can work on them?
Q3. How do I prevent this happening again?
Thanks,
Ian
ASKER
Simon,
Thanks for that. We only have 1 routing group and all three servers are in it.
There is an SMTP connector for each server under Connectors and a Member entry for each Server un Members (London is master, others are Members).
Will try moving the RAW files now.
Ian
Thanks for that. We only have 1 routing group and all three servers are in it.
There is an SMTP connector for each server under Connectors and a Member entry for each Server un Members (London is master, others are Members).
Will try moving the RAW files now.
Ian
ASKER CERTIFIED SOLUTION
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You can't really prevent this from happening - as the email messages for a public folder get delivered to one server and then replicated to the other server. If the server that the messages are delivered to is down, then you get this problem - hence the routing group question.
A quick and dirty method to get the messages in to the store of the server that is available is to find the raw files in the queue folder on the frontend. Then move those files in to the pickup folder on the server that is available. Exchange should pick them up and drop them in to the local public folder. It isn't pretty but should work.
Simon.