Solved

Is there more than one way to add or remove additional exchange mailboxes opened in an Outlook profile?

Posted on 2006-07-07
3
285 Views
Last Modified: 2010-08-05
I'm trying to remove an unwanted mailbox set of folders from my Outlook navigation pane. I am familiar with adding and removing additional mailboxes to my profile using the "Open these additional mailboxes" section of the Advanced tab in the Microsoft Exchange Server settings window in Outlook. Let's say my primary exchange account and its associated mailbox is "uncbrian." My problem is that Outlook is opening an additional mailbox called "donate." When I try to close it by right-clicking on its top-tier in the navigation pane, Outlook tells me "this group of folders is associated with an e-mail account" and then provides the instructions for how to remove it as I described above. However, the particular account is not listed there. Presently there are no additional mailboxes listed in the add/remove additional mailboxes window. If I "Add" the donate mailbox, I just end up with two sets of "donate" folders in my navigation pane. When I "remove" it again, I'm back down to one.

In "donate's" Active Directory settings, uncbrian has full mailbox access and delete storage privileges. If I remove my priviliges, "donate" still appears but I can't open it. At first I wondered if somehow it were added at the server level, but, for one, I don't know how to do that, and two, the mailbox only shows up on my computer, not on other workstations where my profile is configured. I tried completely removing my exchange account from outlook, deleting all outlook related files in my windows profile outlook application data folder, and then setting up my outlook profile again, but it was still there. Before I either completely erase my windows profile or reinstall outlook, I wonder if you have other suggestions, such as a change in the bowels of the registry.
0
Comment
Question by:uncbrian
  • 2
3 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 125 total points
ID: 17061249
Hi uncbrian,

If the additional mailbox continues to show up even thoughyou've disconencted it, then I'd say your Outlook profile has taken a hit.  Create a new one.

Cheers!
0
 

Author Comment

by:uncbrian
ID: 17065201
So completely removing my Windows profile and recreating it took care of the problem. Only a slight hassle because I had to backup about 20Gb of data before deleting the profile. Thanks for the push.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17065252
You shouldn't have needed to remove your Windows profile, just the Outlook profile.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question