Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Microsoft Exchange Information Store and Microsoft Exchange MTA Stacks services won't start on reboot.

Posted on 2006-07-07
7
475 Views
Last Modified: 2008-01-09
Microsoft Exchange Information Store and Microsoft Exchange MTA Stacks services won't start on reboot.

Troubleshooting completed:

-  I can start the services manually once logged into the server, Exchange runs normally after that.
-  The services are set to start 'automatic'
-  All the dependency services for both services start fine.
-  The services log in as a local system account.  
-  The services won't start with a net start batch file either.  I can only start them through the 'services' mmc.  
-  The DCOM permissions are set at their default level.  
-  I have used and not used these switches in boot.ini (either way makes no difference) /3GB /USERVA=3030
-  I do get this 'error' listed below:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7001
Date:            7/6/2006
Time:            8:15:30 PM
User:            N/A
Computer:      ORLDC1
Description:
The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service which failed to start because of the following error:
The operation completed successfully.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks  for the help!!
 
0
Comment
Question by:Biziteks
  • 3
  • 3
7 Comments
 
LVL 22

Accepted Solution

by:
kristinaw earned 250 total points
ID: 17058740
does anything else run on this server? is it a dc, etc?
what type of antivirus do you run? make sure it's fully updated and all exchange exclusions are properly set. a good test would be to completely disable it, set it to disabled in services and try a reboot.

for good measure, run an exbpa and see what it flags, it should tell you if your exclusions are not set properly.
http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/analyzers/default.mspx

kris.
0
 

Author Comment

by:Biziteks
ID: 17058802
It is a DC.
It runs Symantec Corp Anti-virus.  
It runs Backup Exec.
ALL Windows and Exchange updates are installed.  

I haven't tried to disable anti-virus services and reboot it.  I will give that a shot.  Thank you!!
0
 
LVL 22

Expert Comment

by:kristinaw
ID: 17059281
is this ex2000 or 2003?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:Biziteks
ID: 17061205
EX2003 and Windows Server 2003.  
I will have to try the disabling of the Symantec this weekend and respond back by Monday.
0
 
LVL 11

Expert Comment

by:NetoMeter Screencasts
ID: 17061548
I would suggest to set Diagnostic Logging for these services to the maximum level and check what error messages you get first.

Dean
0
 

Author Comment

by:Biziteks
ID: 17072530
I disabled the Symantec services this weekend, rebooted, and Exchange came up fine.  So it looks like we found the problem, however, the solution still eludes me.

I updated the Symantec anti-virus.
I configured the exclusions.
I ran Exchange best practices analyzer and fixed the critical errors (there were a couple of other informational notices, but nothing related to this issue).  
I rebooted and am still having the same problem.  

If you have any other ideas, please let me know.  I am going to call Symantec today and see if they can help.  


Thank you Kris and Dean for your help!!!!

Lee
0
 
LVL 22

Expert Comment

by:kristinaw
ID: 17073978
Lee,

Yes, I think a call to symantec would definitely be in order at this point. you may need to set some other exlusions based on the fact that it's a dc.

kris.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question