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Exchange/POP3 wont send msg from outside the Inbox

Posted on 2006-07-07
Medium Priority
Last Modified: 2008-03-06
I have a client of about 20 users.  They have been using a POP3 e-mail service for some time now and is working fine.  A few weeks ago one user’s hard drive crashed and she lost her all of her mail.

They have a Windows SBS so in an effort to back up user e-mail.  I installed Exchange and gave everyone a mailbox.  I added the Exchange account to their exsisting Outlook profile.  (Everyone is on Outlook 2003).  I changed the default delivery location to the Exchange mailbox for both POP account and the Exchange account.

In Outlook, I also turned off Send/Receive for exchange so that only the pop account will.

The problem I’m having is that if a user tries to send a reply or forward of an e-mail that is not within the Inbox, it still tries to send out of Exchange and just sits in the outbox.

I moved every users extra folders into/under the Inbox.  Now everything seems to be working fine except if say a user wants to resend an e-mail from sent items.  Those hang in the outbox.

I’ve tried to talk them into using Exchange for all their mail needs, but at this point, they don’t want to.

Any ideas why this is happening?
Question by:jjt187
LVL 70

Accepted Solution

Merete earned 500 total points
ID: 17063232
See if this can help you
Connecting Microsoft Exchange Server to a POP3 Account

Security Setting Changes and Updates That Are Introduced in Exchange Server 2003

good Luck
LVL 17

Assisted Solution

upul007 earned 500 total points
ID: 17063322
Check outlook accounts. See if the exchange account is set as default. If yes make the other pop account the default. By what you had said, there are two accounts  in outlook. The trick is to select the sending account before pressing the send button. Use the ACCOUNTS button on the standard toolbar. The reason is that outlook uses the default account to send out.
LVL 31

Assisted Solution

rid earned 500 total points
ID: 17063811
I don't think Outlook is very good when it comes to several accounts and many other e-mail clients do have problems with setting the SMTP service, even if they handle accounts well. If these people don't need the Exchange server, I think it may be easiest to just disable it and revert to the previous working solution. In the long run it is a much safer situation if users save important messages and attachments as proper files and have them backed up as part of the normal backup routine.
LVL 104

Assisted Solution

Sembee earned 500 total points
ID: 17077049
Don't try and fight Exchange server when used with Outlook. You will loose that battle.
Outlook will always try and send email through Exchange, especially if it recognises the email address as being local.

Instead, use Exchange for what it is designed to do.
Set it up as if twas responsible for all email. That includes configuring the recipient policy, SMTP connectors etc. Make sure that the user accounts have the real email address on them.
Then if any email does slip out through Exchange it will be delivered correctly.


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