I have a client of about 20 users. They have been using a POP3 e-mail service for some time now and is working fine. A few weeks ago one user’s hard drive crashed and she lost her all of her mail.
They have a Windows SBS so in an effort to back up user e-mail. I installed Exchange and gave everyone a mailbox. I added the Exchange account to their exsisting Outlook profile. (Everyone is on Outlook 2003). I changed the default delivery location to the Exchange mailbox for both POP account and the Exchange account.
In Outlook, I also turned off Send/Receive for exchange so that only the pop account will.
The problem I’m having is that if a user tries to send a reply or forward of an e-mail that is not within the Inbox, it still tries to send out of Exchange and just sits in the outbox.
I moved every users extra folders into/under the Inbox. Now everything seems to be working fine except if say a user wants to resend an e-mail from sent items. Those hang in the outbox.
I’ve tried to talk them into using Exchange for all their mail needs, but at this point, they don’t want to.
Any ideas why this is happening?