?
Solved

Server Documentation

Posted on 2006-07-07
4
Medium Priority
?
163 Views
Last Modified: 2006-11-18
What is the best way to create documentation for servers on a network.  I am the new sys admin for a software company.  The guy who was here before me left six weeks before I arrived.  I've been doing daily operations kinda by the hip.  I was just for looking for some examples so I can hit the ground running.  Our environment consists of Windows and Linux servers.  All either running MS SQL or Oracle.  

Thanks
0
Comment
Question by:watchingant
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 16

Expert Comment

by:Joe
ID: 17062188
You can look into trying this software. Although depending on how many servers you need to document you can look into creating this with Viseo.

http://www.neon.com/ls1.shtml?gclid=CND6t5XAgIYCFTvTJAodIwQAjA

Joe
0
 
LVL 2

Expert Comment

by:kommie2000
ID: 17062238
3Com has a free product that will go out and scan your network for you.  It's called Network Supervisor.  

Steel Inventory is another freeware product that will go out and find the info as well.

What sort of information are you looking to capture?

the other product I have found is from http://www.mishelpers.com called Alchemy Network Inventory.  It captures the most information I have ever seen, even down to the driver versions.
0
 
LVL 14

Expert Comment

by:ECNSSMT
ID: 17062353
If you are talking technical specs, there is not much, but it has to be updated ever so constantly.  
Build information; service packs; application that its running plus any software modifications.

The biggest thing would be PROCEDURES.  If you are a small shop; there are other priorities that will require your attention.
For medium to large orgs; it becomes more so important.  
Procedure on how to start a process up; stop a process; backups etc.  So when the key person gets hit by a bus; the business continues.  Updates are also important.

Regards,
0
 
LVL 24

Accepted Solution

by:
SunBow earned 225 total points
ID: 17063015
The easiest one conceptually, and yet hard to do is to enforce a simple log.

Get a blank notebook, even a spiral one will do, and even expend for each server.

Any time a change is made, action taken, problem noticed, you (or whoever is nearest) jot it down in the log.

A rule of thumb is that 9 of ten problems are due to one of the last things done to the server. Yet in practise, something as simple as "today we upgraded to sp-2" is somehow too hard to do.

But having a good notebook is a great way to start documentation, for you only need do a little at a time and can always organize it and reorganize later on, as you learn of what it is that is important. It could be how jobs are done in sequences, or how your toplogy is or evolves, or how permission levels were defined, etc. You don't know much how important something is until you establish track record.

You should plan for contingency of outage, by preparing to build/rebuild any of them, and do get that written down, so you will not forget. You may want some form of inventory, it won't hurt to start that early either, whether it is about users, permissions granted, hardware and its capabilities, spare parts, networking, contact lists, architecture, organization,space used (are disk drives slowly filling to capacity?)
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing is at the top of most security top 10 efforts you should be pursuing in 2016 and beyond. If you don't have phishing incorporated into your Security Awareness Program yet, now is the time. Phishers, and the scams they use, are only going to …
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question