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Outlook Express sends an email but it stays in Outbox and re-sends repeatedly until I delete it from Outbox.

Posted on 2006-07-07
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Last Modified: 2010-04-08
Did not realize OE was doing this until a friend called and said, "Hey, what's up?  You've sent me the same email 30 times!"   I think it only happens when the email has an attachment.

Any suggestions?
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Question by:JayMulkey
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Expert Comment

by:war1
ID: 17063087
Greetings, JayMulkey !

Looks like your Outbox is corrupt, thus sending out mulitple copies of emails.  Close Outlook Express. Do a search for and rename outbox.dbx file.  

Outbox is located in  C:\Documents and Settings\<User>\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express folder.  It is hidden file and folder.  Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Best wishes!
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LVL 97

Expert Comment

by:war1
ID: 17083135
JayMulkey,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:JayMulkey
ID: 17108854
We found - and renamed - Outbox.dbx to OldOutbox.dbx and then rebooted.  Today we sent another email and it too stayed in the outbox and would re-send every time Outlook did an automatic send/receive.  Clue? It seems to happen only if the email has an attachment.
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LVL 97

Expert Comment

by:war1
ID: 17108894
Sounds like Outlook Express does not have time to send large file.  In OE, go to Tools > Accounts.  Double-click your email account settings.  Go to Advanced tab.  Change the server timeout time from 1 min to 5 min.
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Author Comment

by:JayMulkey
ID: 17108986
We've now made those changes and are testing again.   Does your suggestion address the fact that the email DOES get sent ... MANY times ... but does not leave the Outbox?

Jay
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LVL 97

Expert Comment

by:war1
ID: 17109132
Jay, if email is stuck in Outbox and stays there, email can get sent many times.

To verify the original test, make sure Outlook Express is closed when you renamed the Outbox.dbx file.  Otherwise, OE will save the old Outbox.dbx file when it closes.
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Author Comment

by:JayMulkey
ID: 17109349
When you say, "rename Outbox.dbx"   I'm assuming it does not matter what/how I rename it and that OE will create a new "Outbox.dbx" when it can't find a file with that name?
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LVL 97

Expert Comment

by:war1
ID: 17109457
Yes, Jay, that is what I mean. You can rename the file to another name.  But Outlook Express should be closed when you change the name.
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Author Comment

by:JayMulkey
ID: 17109742
We made sure OE was not running.  We located Outbox.dbx and renamed it.  Then we started OE and sent an email with some pictures attached.  It sent the email but did not leave the outbox.  It's still in the outbox and sends again every time you click send/receive.

When we try it with a SMALLER attachment, it zips out of the outbox.  Emails with larger attachments are sent but DON'T leave the outbox.

Any more suggestions?
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LVL 97

Expert Comment

by:war1
ID: 17109778
Jay,

You have increase the server timeout time to 5 min?  

Disable virus scan of outgoing mail.  The scan slow the send of emails and cause duplicates.
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Author Comment

by:JayMulkey
ID: 17109907
We have increased the Server Timeout to 5 minutes.
We totally turned off all anti-virus filtering (incoming and outgoing).
Clicked send/receive, email was sent but did not leave outbox.

Next?
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LVL 97

Accepted Solution

by:
war1 earned 200 total points
ID: 17132368
JayMulkey,

1. Usually renaming or deleting the Outbox.*  file fixes the problem.  With OE close, look for all outbox.* data files, and rename or delete them.  Now open Outlook.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

4. Repair or Reinstall Outlook Express.
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
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Author Comment

by:JayMulkey
ID: 17185631
I think we found the solution ... and it was not what I expected.

The user noticed she had several thousand emails in her SENT folder - going back several years!  She realized she could move them out of OE and save them somewhere else - which she did.

Now every email, even with large attachments, flies out of her Outbox.

[let's wait a couple of days and make sure this is it, okay?]
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LVL 97

Expert Comment

by:war1
ID: 17185792
Jay, glad you found the problem.  Even though there is no limit on DBX file size, too many emails can cause problem.
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Author Comment

by:JayMulkey
ID: 17202507
Well, we're not out of the woods yet ... DRAT!

The user thought she had solved her problem simply by reducing the number of emails in her Sent folder by 1000 (that seemed to eliminate the problem).   But now it's doing it again.

I've done steps 1 and 2 above.  Now I'll try 3 and, perhaps 4.

Stay tuned.

J
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Author Comment

by:JayMulkey
ID: 17588113
I would agree with this recommendation.
Thank you.
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