Solved

forecasted asa-average speed of answer

Posted on 2006-07-08
3
444 Views
Last Modified: 2013-11-24
hi,

how can we compute for forecasted asa?

the data i have are:

Total Calls:236
Average handling Tme:38 sec
Required Agent: 5
Scheduled Agent: 4
Calls Per Agent: 47
Forecasted ASA: ?



thanks.
0
Comment
Question by:RyanBank
  • 2
3 Comments
 
LVL 45

Accepted Solution

by:
patrickab earned 500 total points
ID: 17064155
RyanBank,

I am faced with two challenges on your question:

1. It looks like an academic question (homework-like). If it is just that, then we are only allowed to give you pointers as to where you might look to help find the solution. We are certainly forbidden by EE's rules to help you solve the problem if it is homework. So we need reassurances from you regarding nature of the question.

2. And equally important is the fact the despite a Google search it is not obvious just what Forecasted ASA is. Perhaps you can point us in the right direction yourself - a link maybe to a relevant site?

Patrick
0
 

Author Comment

by:RyanBank
ID: 17064179
patrickab,

No, it's not home work. There are experts here I belive has tackled the subject.
I'll repost and hope other experts will join, thank for you time.

the traditional formula for ASA, The total time in Queue / Total calls


0
 
LVL 45

Expert Comment

by:patrickab
ID: 17065764
RyanBank,

As I have not helped you at all, I suggest you ask a free question, requesting a refund at the following link:

http://www.experts-exchange.com/Community_Support/

Quote the URL for your question. In this instance it is:

http://www.experts-exchange.com/Applications/CRM/Q_21912338.html#17064179

Patrick
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Get to know the ins and outs of building a web-based ERP system for your enterprise. Development timeline, technology, and costs outlined.
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now