Solved

forecasted asa-average speed of answer

Posted on 2006-07-08
3
443 Views
Last Modified: 2013-11-24
hi,

how can we compute for forecasted asa?

the data i have are:

Total Calls:236
Average handling Tme:38 sec
Required Agent: 5
Scheduled Agent: 4
Calls Per Agent: 47
Forecasted ASA: ?



thanks.
0
Comment
Question by:RyanBank
  • 2
3 Comments
 
LVL 45

Accepted Solution

by:
patrickab earned 500 total points
ID: 17064155
RyanBank,

I am faced with two challenges on your question:

1. It looks like an academic question (homework-like). If it is just that, then we are only allowed to give you pointers as to where you might look to help find the solution. We are certainly forbidden by EE's rules to help you solve the problem if it is homework. So we need reassurances from you regarding nature of the question.

2. And equally important is the fact the despite a Google search it is not obvious just what Forecasted ASA is. Perhaps you can point us in the right direction yourself - a link maybe to a relevant site?

Patrick
0
 

Author Comment

by:RyanBank
ID: 17064179
patrickab,

No, it's not home work. There are experts here I belive has tackled the subject.
I'll repost and hope other experts will join, thank for you time.

the traditional formula for ASA, The total time in Queue / Total calls


0
 
LVL 45

Expert Comment

by:patrickab
ID: 17065764
RyanBank,

As I have not helped you at all, I suggest you ask a free question, requesting a refund at the following link:

http://www.experts-exchange.com/Community_Support/

Quote the URL for your question. In this instance it is:

http://www.experts-exchange.com/Applications/CRM/Q_21912338.html#17064179

Patrick
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

If you have problems displaying reports in CRM after a new installation, review the following steps: Check that SQL Server Reporting Services is working On the server that has SQL Server Reporting Services (SQL SRS) installed, check that the S…
Get to know the ins and outs of building a web-based ERP system for your enterprise. Development timeline, technology, and costs outlined.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now