Solved

forecasted asa-average speed of answer

Posted on 2006-07-08
3
448 Views
Last Modified: 2013-11-24
hi,

how can we compute for forecasted asa?

the data i have are:

Total Calls:236
Average handling Tme:38 sec
Required Agent: 5
Scheduled Agent: 4
Calls Per Agent: 47
Forecasted ASA: ?



thanks.
0
Comment
Question by:RyanBank
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 45

Accepted Solution

by:
patrickab earned 500 total points
ID: 17064155
RyanBank,

I am faced with two challenges on your question:

1. It looks like an academic question (homework-like). If it is just that, then we are only allowed to give you pointers as to where you might look to help find the solution. We are certainly forbidden by EE's rules to help you solve the problem if it is homework. So we need reassurances from you regarding nature of the question.

2. And equally important is the fact the despite a Google search it is not obvious just what Forecasted ASA is. Perhaps you can point us in the right direction yourself - a link maybe to a relevant site?

Patrick
0
 

Author Comment

by:RyanBank
ID: 17064179
patrickab,

No, it's not home work. There are experts here I belive has tackled the subject.
I'll repost and hope other experts will join, thank for you time.

the traditional formula for ASA, The total time in Queue / Total calls


0
 
LVL 45

Expert Comment

by:patrickab
ID: 17065764
RyanBank,

As I have not helped you at all, I suggest you ask a free question, requesting a refund at the following link:

http://www.experts-exchange.com/Community_Support/

Quote the URL for your question. In this instance it is:

http://www.experts-exchange.com/Applications/CRM/Q_21912338.html#17064179

Patrick
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Hello All, In previous article we used Hortonworks sandbox to work with Hadoop. Now, lets think to create own single node Hadoop on Linux. Here we Install and Configure Apache Hadoop on UI based Oracle Linux. I assume, you have VMware installeā€¦
Note: You must have administrative privileges in order to create/edit Roles. Salesforce.com (http://www.salesforce.com/) (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales and markeā€¦
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question