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pcanywhere 10.5.1 dropping connection then server is busy - why?

I have pcanywhere 10.5.3 server running on a Windows 2000 Professional machine.  On my XP Pro laptop, I can usually connect to the backend machine without difficulty. However, there are times when the connection is dropped w/o explanation.  If I keep something happening in the pcanywhere connection, I do not lose the connection.

Once the connection has been dropped, I have to wait 10's of minutes before I can establish another connection.  The error message is
"Unable to connect to host.  Host is busy."

q1) Does pcanywhere have some kind of idle timeout setting such that the connection is dropped?  I've looked and not found
      anything.  Perhaps I overlooked something.

q2) Why is the connection getting stuck on the above error message?  Is there a way to shorten the timeout?

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1 Solution
Rick HobbsRETIREDCommented:
I have seen this when:
1. the screensaver cuts in
2. power management settings kick in
3. DSL ISP has inactivity timeout settings you can't access.  The connectikon is broken until activity occurs, then auto-reathenticates.
4. Network card has power management settings (in Properties -advanced)

You have to check all these to start.  In some cases a simple "ping -t pcAnywhereIP" running in a minimized cmd window will keep the activity enough to stop timeouts from occurring.
charles_gilleyAuthor Commented:
Rick - well, it might be #2.  Everything else is either disabled or unsupported.  I'll see if I can get it to do it...
GeisrudSystems AdministratorCommented:
We use PCAnywhere 11.5 - I know that in that version I saw some documention about inactivity timeouts.

I found this in their help section when I searched the index for "timeouts":

 To set inactivity time limits for sessions

1.  In the pcAnywhere Manager window, on the left navigation bar, click Hosts.

2.  In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.

3.  In the Host Properties window, on the Security Options tab, under Session Options, check Disconnect if inactive.

4.  Select the time-out period.

5.  Click OK.

Again this is for v11.5, don't know about 10.5.3
charles_gilleyAuthor Commented:
Oops == been busy and indeed the screen saver was kicking in.
Rick HobbsRETIREDCommented:
Gald I could Help.  Thanks!
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