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Setting up a deligate in Exchange Server 2003

Posted on 2006-07-10
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Hi,
I have a situation where i need to allow a user to send on behalf of someone else (a deligate). I am trying to setup  a manager's mailbox (Bob) properties to allow a third party (Nadia) to send email on his behalf.

Nadia does not have an external email address of her own.

When she sends any email, it goes out with a return addaddress of Nadia@mbe.local thus not allowing the recipient of the email to reply to it.

There is a 'global email address' which is westend@mbe.com.au which should be her return address. The problem is that this email address is currently the SMTP address for another user of the server. I would like to make the address of westend@mbe.com.au a return address for Nadia, as well as the user who has access to this particular mailbox.

As she is a deligate to the westend box, it should be easy to set her up as a deligate to that box. the question is how ??

I hope i have put this question as non confusing as possiblr. Can anyone give me a fast course in how to set the deligate situation up in this case or refer me to a 'How-To' document that may be of some assistance. ??

Thanks for your assistance,

Brendan Vowles
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Question by:Bren
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Expert Comment

by:Sembee
ID: 17073545
The only way that you are going to be able to resolve this is for that user to have full access to the mailbox with that email address on it.
By full mailbox I mean open in Outlook, as the primary account.
You cannot change some permissions, as the "From" field is used by the Send on Behalf of tool.

Simon.
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Author Comment

by:Bren
ID: 17077526
It is ok if i use the 'Send on behalf of' tool ....I've set Active Directory to say Nadia is a deligate to the westend box.

Westend's Active Directory shows Nadia as a deligate to that email account.

I've set the email sharing on the westend email account to share with nadia.

Nadia's Outlook can see the westend inbox.

How do i then set nadia to send on behalf of westend ??

There dosnt appear to be any 'From:' dialog on Nadia's outlook.
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Sembee earned 2000 total points
ID: 17083385
The from field isn't shown by default. You have to enable it.
Open a new message, then choose "View". From should be one of the options.
You then put in to the from field the person the message is coming from. As long as the user has the require permission, then the message will either come "from" the person listed in the from field, or "Sent on behalf of" the person in the from field.

Simon.
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Author Comment

by:Bren
ID: 17086997
Thanks Simon,

I examined outlook and found the 'From' field in the menus .... i couldnt originally locate where it was and the help system wasnt any good (typical Microsoft) but i remembered the Bcc field was also hidden , so i looked in help for 'showing the Bcc' option and From: was in the same place.

Thanks for your help.

The only residual question i have now is .... can you set the From: field to default to a particular person ?? and secondly if Nadia answers an email on behalf of Westend, can her answer fo into the Westend inbox as well ?

Westend can see Nadia's sent items ... so this may have to be the acceptable comprimise.

Thanks again Simon.

Cheers,

Brendan Vowles
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