Solved

Exchange 2003: only subject arrives at destination. Error: No message collected

Posted on 2006-07-10
5
1,079 Views
Last Modified: 2008-02-01
Working in a small business 2003 evironment. A couple of times a week, we have the problem that recipients only receive the subject of the email that's being send. Sometimes, but not always, the receiver sees the following message in the body of the email:

<<< No Message Collected >>>

I just activated logging on the SMTP protocol. But since it only happens couple of times a week, it could take a while.

Don't know if it could be of influence, but i did notice the following, in the properties of my 'default SMTP virtual server', under 'delivery' and then 'advanced' is the setting to check the DNS of your fully-qualified domain name. If I check that setting, I receive an error 'The domain name is not valid'.

Furthermore, we are running Symantec Mail Security for MS Exchange, but I believe that only checks incoming mail, not outgoing.
Also, we are forwarding our SMTP mail to the mailserver of our ISP.


0
Comment
Question by:Constant IT Support
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 250 total points
ID: 17077471
The check DNS button usually fails. That will have nothing to do with this problem.

It isn't 100% clear from your message, but this is for outbound email? Email leaving your server to be sent to someone outside?

If so, it is going to be very difficult to prove where the message is being stripped.
My instinct is usually to blame the Symantec product. When I do that I am often not wrong - Symantec's products seem to cause more problems than anything else.

Unfortunately to test whether the Symantec product is at fault, it has to be removed. Disabling it is not enough, as the product still has hooks inside Exchange.
Also make sure that no desktop AV application is not scanning any of the /exchsrvr directory.

Simon.
0
 

Author Comment

by:Constant IT Support
ID: 17079415
Yes, problem is with outbound mail.
Symantec only scans inbound mail voor virusses and spam I believe. Could this still be the problem then?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17080737
The antivirus product is usually on the transport mechanism. So while it isn't acting on anything on the outbound traffic, it will still be interfering. The only way to test that is to remove it.

The point I am trying to get across is that until you have exhausted all possibilities at your end, no ISP is going to listen to you. Remember all ISPs are only interested in one thing - finding something else to blame. You have to rule out everything else so that when they tell you it isn't their problem, you have as much proof as you can to say that it isn't something with your setup.

Simon.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question