Solved

Exchange 2003: only subject arrives at destination. Error: No message collected

Posted on 2006-07-10
5
1,044 Views
Last Modified: 2008-02-01
Working in a small business 2003 evironment. A couple of times a week, we have the problem that recipients only receive the subject of the email that's being send. Sometimes, but not always, the receiver sees the following message in the body of the email:

<<< No Message Collected >>>

I just activated logging on the SMTP protocol. But since it only happens couple of times a week, it could take a while.

Don't know if it could be of influence, but i did notice the following, in the properties of my 'default SMTP virtual server', under 'delivery' and then 'advanced' is the setting to check the DNS of your fully-qualified domain name. If I check that setting, I receive an error 'The domain name is not valid'.

Furthermore, we are running Symantec Mail Security for MS Exchange, but I believe that only checks incoming mail, not outgoing.
Also, we are forwarding our SMTP mail to the mailserver of our ISP.


0
Comment
Question by:Constant IT Support
  • 2
5 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 250 total points
ID: 17077471
The check DNS button usually fails. That will have nothing to do with this problem.

It isn't 100% clear from your message, but this is for outbound email? Email leaving your server to be sent to someone outside?

If so, it is going to be very difficult to prove where the message is being stripped.
My instinct is usually to blame the Symantec product. When I do that I am often not wrong - Symantec's products seem to cause more problems than anything else.

Unfortunately to test whether the Symantec product is at fault, it has to be removed. Disabling it is not enough, as the product still has hooks inside Exchange.
Also make sure that no desktop AV application is not scanning any of the /exchsrvr directory.

Simon.
0
 

Author Comment

by:Constant IT Support
ID: 17079415
Yes, problem is with outbound mail.
Symantec only scans inbound mail voor virusses and spam I believe. Could this still be the problem then?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17080737
The antivirus product is usually on the transport mechanism. So while it isn't acting on anything on the outbound traffic, it will still be interfering. The only way to test that is to remove it.

The point I am trying to get across is that until you have exhausted all possibilities at your end, no ISP is going to listen to you. Remember all ISPs are only interested in one thing - finding something else to blame. You have to rule out everything else so that when they tell you it isn't their problem, you have as much proof as you can to say that it isn't something with your setup.

Simon.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now