Problem: The laptop, an Inspiron 1100, is locking up and/or bluescreening after being idle for a given period of time (usually overnight). The computer has no other history of hardware problem, and no new hardware has been added in the last year. The only non-Dell piece of hardware is a Linksys Wirelss Card. The drivers are the most current out there (but that's 2004.) Below is the chatlog of my experience with Dell Tech Support which I do not recommend (but may give you info you need.) Note: Personal and account details are omitted. The driver I am using for the Linksys can be found at: http://www.linksys.com/servlet/Satellite?c=L_Download_C2&childpagename=US%2FLayout&cid=1115417109934&packedargs=sku%3D1121874577826&pagename=Linksys%2FCommon%2FVisitorWrapper
9:41:56 PM You Anyways, the problem is that after the computer is idle for a given time, my fiancee gets a blue screen with the following error message: DRIVER_IRQL_NOT_LESS_OR_EQ
9:42:27 PM You We have tried the following steps to troubleshoot, as given to us by your tech website (sorry, I don't have a link)
9:42:27 PM Dipak_01101866 While I review your question, let me inform you that you might get an invitation to participate in a survey at the end of this session. You would be asked to rate our interaction on a scale of 1 to 9 with 9 being the best. Your feedback would be greatly appreciated.
9:42:41 PM You k
9:42:56 PM You 1) Tightened the screws on the computer
9:43:14 PM You 2) Re-seated the memory and hard drive
9:43:45 PM You and a few other things which I'm blanking about off of the top of my head.
9:44:10 PM You (oh, and i'm not typing to you from the problem computer, but its sitting right next to me)
9:44:29 PM Dipak_01101866 Thank you for your patience. I will help you fix the issue.
9:44:50 PM Dipak_01101866 POwer on the laptop in question and keep tapping on the F8 key as soon as you get the Dell logo.
9:45:16 PM You we're booting into safe mode then?
9:46:15 PM Dipak_01101866 Yes.
9:46:32 PM You oh, we ran some of the dell diagnostics too.
9:46:45 PM You they all seemed to come out fine.
9:46:59 PM You booting into safe mode now.
9:47:01 PM Dipak_01101866 Ok.
9:47:31 PM You in safe mode.
9:47:50 PM You login in as the user or the Admin?
9:48:05 PM Dipak_01101866 Admin.
9:48:22 PM You k
9:48:29 PM You in
9:48:42 PM You clicked yes
9:49:20 PM Dipak_01101866 Were you getting the Blue screen as soon as you booted to normal mode?
9:49:40 PM You no. it was not on boot.
9:49:51 PM You computer had been idle for a while.
9:50:12 PM You she left it sitting over night, and when she came back, it was a BSOD.
9:50:28 PM Dipak_01101866 Ok.
9:50:53 PM You She wrote down the technical info if that'll help?
9:51:08 PM Dipak_01101866 May I have it please?
9:53:15 PM You STOP: 0x000000D1 (0XFE1FC000, 0x00000002X 0x00000000,0xf8f24b3a) I2220ntx.sys - Address f8f24b3a base at F8f1c000, DateStamp 3ff8cafe
9:53:47 PM Dipak_01101866 Are we in safe mode?
9:53:59 PM You yes
9:54:02 PM Dipak_01101866 Right click on my computer icon and select properties.Click on hardware tab in the new window that appears.Now click on device manager.
9:54:13 PM You I2220ntx.sys should read i2220ntx.sys
9:54:25 PM Dipak_01101866 Click on the + marks and let me know if there are any ! or ? marks.
9:54:44 PM You what + marks?
9:54:51 PM You sorry n/m
9:55:40 PM Dipak_01101866 Ok.Let us right click on all the devices next to - and uninstall them.
9:55:45 PM You none
9:56:15 PM You so like, uninstall the Universal Serial Bus Controller?
9:56:30 PM Dipak_01101866 Yes.Uninstall all the drivers.
9:57:04 PM You uhm is there a quick way to do that?
9:57:10 PM Dipak_01101866 No.
9:57:22 PM You lol. k
9:57:57 PM You some are not giving me the option of uninstalling
9:58:26 PM Dipak_01101866 Which driver does not have an option to uninstall?
9:59:07 PM You there are a few so far.
9:59:51 PM You and a couple i'm uninstalling and they're not going away.
10:02:00 PM You lemme finish and i'll give you the list.
10:02:37 PM Dipak_01101866 Ok.
10:03:04 PM You removing the SigmaTel C-Major Audio is not responding
10:03:54 PM Dipak_01101866 Were there any new hardware or software changes made?
10:04:11 PM You since when?
10:04:35 PM Dipak_01101866 Before the Blue screen we shown?
10:05:01 PM You not to my knowledge.
10:05:34 PM You I'm locked up here.
10:05:45 PM Dipak_01101866 Since when are you getting the Blue Screen?Do you remember the date?
10:06:20 PM You no, because its my fiancee's computer. maybe 2 weeks ago?
10:07:43 PM Dipak_01101866 I will give you a link with the instructions to restore the laptop to a date when there was no Blue Screen error.
10:07:58 PM You ok.
10:08:13 PM You will it matter that i'm locked up after uninstalling those things?
10:12:04 PM Dipak_01101866 Click the Start button, and then click Control Panel.
The Control Panel window appears.
Click User Accounts.
The User Accounts window appears.
Click Create a new account.
Type a name for the new user account, and then click the Next button.
Click to select Computer administrator, and then click the Create Account button.
10:12:34 PM You i can't do this. The computer is locked up.
10:12:50 PM Dipak_01101866 REstart the laptop and boot into normal mode.
10:12:52 PM Dipak_01101866 Check if the Blue screen error come up when logged into new user profile.
10:13:17 PM You do the user account thing after rebooting?
10:13:27 PM Dipak_01101866 Yes.
10:13:35 PM You k
10:14:05 PM Dipak_01101866 Are we doing it now?
10:14:32 PM You reboting now
10:15:00 PM Dipak_01101866 Ok.
10:15:01 PM You the display settings are messed up...
10:15:52 PM Dipak_01101866 Let us get into device manager and check if there are any ! or ? marks on any of the devices.
10:16:11 PM You do that after re-creating the admin account?
10:17:52 PM You i can't create an administrator account.
10:18:18 PM Dipak_01101866 Let us get into device manager and check if there are any ! or ? marks.
10:18:58 PM You the system is still detecting new hardware also.
10:19:37 PM You yes 2 !'s
10:19:38 PM Dipak_01101866 It is trying to install drivers from Windows.Let us wait.
10:19:59 PM Dipak_01101866 What are the devices with !.
10:20:01 PM You k
10:20:44 PM You Ethernet Controller
10:21:07 PM You that's the only one now. and I just got asked to restart.
10:21:25 PM Dipak_01101866 OK restart the laptop.
10:21:50 PM You ok.
10:23:37 PM You ok. restarted.
10:24:19 PM Dipak_01101866 Do we still have the ! marks in device manager?
10:25:13 PM You checking.
10:25:18 PM Dipak_01101866 Ok.
10:25:34 PM You it seems to be trying to install hardware again.
10:26:41 PM You yes. 1 !. same thing. Its giving me the found new hardware wizard also.
10:26:49 PM Dipak_01101866 Ok.I guess there was a hardware added to this laptop which is causing a conflict with driver of the laptop hardware.
10:27:23 PM Dipak_01101866 I will give you a link to install the Ethernet controller.
10:27:33 PM You she hasn't added new hardware recently. I know b/c I would have been the one to install it.
10:28:38 PM Dipak_01101866 Do you have a blank CD or a thumb drive?
10:29:04 PM You yeah.
10:29:14 PM You thumb
10:29:42 PM You and its ready to go.
10:30:25 PM Dipak_01101866 Click on the link and then on download now.Please save the file on the drive
10:30:48 PM You k
10:31:03 PM System Dipak_01101866 pushes page, http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R61603&SystemID=INS_PNT_CEL_1100&os=WW1&osl=en&deviceid=2966&devlib=0&typecnt=2&vercnt=1&formatcnt=1&libid=5&fileid=78207
10:31:41 PM System Dipak_01101866 pushes page, http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R66674&SystemID=INS_PNT_CEL_1100&os=WW1&osl=en&deviceid=3940&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=20&fileid=86563
10:32:05 PM You i need both?
10:32:18 PM Dipak_01101866 Yes.
10:33:09 PM You ok.
10:33:30 PM You downloading and installing them now.
10:33:46 PM Dipak_01101866 OK.
10:38:45 PM You those are finished installing. restart?
10:39:19 PM Dipak_01101866 Yes.Restart the laptop and check if the device manager has any !.
10:39:40 PM You k
10:43:57 PM You yes. ethernet controller again popped up and gave me a found new hardware wizard.
10:44:32 PM Dipak_01101866 Does it still have a ! on it?
10:44:36 PM You that might be her wireless card though...
10:44:46 PM You yes
10:45:09 PM Dipak_01101866 Right click on it and select enable.
10:45:50 PM You not an option in right click menu.
10:46:07 PM You i can update driver, disable, uninstall, scan for h/w change and properties.
10:46:20 PM Dipak_01101866 Scan for hardware change.
10:47:14 PM You no difference, but it seemed to say wireless card
10:47:54 PM You now I still have a ! Ethernet Controller
10:48:47 PM Dipak_01101866 Please try the driver below and let me know.
10:48:50 PM System Dipak_01101866 pushes page, http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R64747&SystemID=INS_PNT_CEL_1100&os=WW1&osl=en&deviceid=2757&devlib=0&typecnt=4&vercnt=3&formatcnt=1&libid=20&fileid=84318
10:49:42 PM You that won't work: Her modem is detected with no ! or ?, but her wireless card is not.
10:50:11 PM Dipak_01101866 WHich wireless card does she have?
10:50:20 PM You hold on, let me try something.
10:50:49 PM Dipak_01101866 Sure.
10:50:53 PM You dunno, gonna take it out and check. Its a linksys, but that's all I know.
10:51:09 PM You and linksys sisn't showing up in our Network adapters
10:51:28 PM Dipak_01101866 It was not installed by Dell.Was it?
10:51:45 PM You no clue.
10:51:56 PM You i do know that its worked for 2 years before now.
10:52:21 PM You or something like that.
10:52:37 PM You but the card is out now.
10:53:27 PM Dipak_01101866 Its is the network adapter that is having a !.
10:54:30 PM Dipak_01101866 Ok.Click on the + mark next to network adapters and let me know what do you have there.
10:54:42 PM You yeah, that's my guess too. I shutdown, pulled out the card and restarted.
10:54:55 PM You checking the adapters now
10:55:18 PM Dipak_01101866 Remove the wireless card from the laptop.
10:55:27 PM You ok, we have the Broadcom 440x Integrated controller. Nothing else
10:55:38 PM You the wireless card is gone.
10:55:50 PM You and not in the laptop
10:55:58 PM You no ?'s or !'s now.
10:56:39 PM Dipak_01101866 Can we check if we get the BSOD?
10:57:04 PM You uhm, how?
10:57:19 PM You its only been happening when it sits idle for a few hours.
10:58:09 PM Dipak_01101866 Let us now go to network adapters in device manager check what card is listed there.
10:58:35 PM You just the Broadcom
10:59:32 PM Dipak_01101866 Thats is the onboard card that is showing up there and it is fine.
11:00:19 PM You right
11:00:36 PM Dipak_01101866 I also suspect the Wireless card to be causing the issue.
11:00:37 PM You which is where we were an hour and a half ago...l
11:00:48 PM You except no wireless now.
11:01:06 PM You Explain?
11:01:47 PM Dipak_01101866 The driver for the wireless card is causing a conflict with the drivers of the laptop.Resulting in a BSOD. driver irq less or not equal.
11:02:20 PM You so maybe update drivers then?
11:03:03 PM Dipak_01101866 Eitherr the drivers or may be the card has to be replaced.
11:03:04 PM You I only bring that up b/c the wireless card has been effective and known good for over a year...
11:03:30 PM You ok.
11:03:56 PM Dipak_01101866 Is there any other DELL hardware related issue that I may assist you with?
11:04:18 PM You not at this time.
11:04:46 PM Dipak_01101866 Are you satisfied with the level of support provided to you on this interaction?
11:05:02 PM You I'm not sure yet.
11:05:32 PM You We don't know if the problem has been fixed.
11:06:09 PM You also, the laptop does not have a administrator account now.
11:06:25 PM Dipak_01101866 The Non dell hardware is causing the issue.
11:06:31 PM Dipak_01101866 You may want to contact the vendor.
11:07:18 PM You just out of curiosity, do you know which piece of dell hardware it would be conflicting with?
11:07:40 PM Dipak_01101866 With the Network Integrated Card.
11:07:51 PM You the Broadcom?
11:07:57 PM Dipak_01101866 Yes.
11:08:04 PM Dipak_01101866 You may also contact Dell On Call for non Dell hardware support.It is a fee based support.Rest assured, the issue will be solved to your satisfaction.
11:08:10 PM You ok.
11:08:13 PM Dipak_01101866 1-866-497-2661 is the number to Dell On Call.(software support)
11:08:25 PM Dipak_01101866 Thats only an option.
11:08:31 PM You k
11:08:38 PM You right
11:09:40 PM Dipak_01101866 It was a pleasure assisting you.I would be sending this interaction to your e-mail id.
11:10:04 PM You thanks
11:10:04 PM Dipak_01101866 Thank you for staying online. I have included your Case Number # 138067640 to reference our interaction today. Please keep this on file; it will assist you when contacting DELL. Thank you for contacting DELL Technical Support and allowing me the opportunity to assist you. If you still feel that there are additional DELL Hardware related concerns that need to be addressed, please contact us again at 1-800-624-9896 or Click on "Chat with Hardware Support" at www.dell.com/chat
and enter the Service Tag.
We will be happy to assist you again. Have a nice day.
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