Solved

Prevent company emails going to Spam folder of the customers.

Posted on 2006-07-11
2
168 Views
Last Modified: 2010-04-05
Hi,
We are using a software developed with Delphi which is sending emails at the end of the day to the customers informing them about their order.

Loads of customers are complaining they haven't recevied their emails and when I tell them to check their Spam Folder, 80%, they find the email there.

I am using IP Works HTML emailer.is there any way to stop our emails going to spam folders? couple of tricks in the header of the email for example?

Regards,
Bill
0
Comment
Question by:bilgehanyildirim
2 Comments
 
LVL 28

Accepted Solution

by:
2266180 earned 500 total points
ID: 17080096
Hi bilgehanyildirim,

this is usually a problem of the company setup.
1) make sure the ip address from which you are sending email can be resolved (eg, it has a domain associated which can be resolved from dns) this is one of the first things checked by spam filters
2) make sure you are using an email account that is accepted by the company security policies and marked as trusted if needed
3) also make sure that the headers are computed correctly (eg, if you are putting in the header a specific domain and the ip resolvs to anotehr one, it is considered spam; also, if the user sending the email does not accept email or is not even registred account with the email server sending the email, it can be considered spam)

you should probably read some more on spam policies and such, but this is nothing related to delphi :)
you can ask in community support to move this question to an appropriate TA if my tips did not help.

Cheers!
0
 

Author Comment

by:bilgehanyildirim
ID: 17080291
Thank you very much for the quick reply!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Delphi 2010 Export to pdf 2 287
Working with hours 3 46
Firemonkey webbrowser scrollbars ? 1 29
PHP preg_replace code convert to Delphi 14 35
Introduction The parallel port is a very commonly known port, it was widely used to connect a printer to the PC, if you look at the back of your computer, for those who don't have newer computers, there will be a port with 25 pins and a small print…
Have you ever had your Delphi form/application just hanging while waiting for data to load? This is the article to read if you want to learn some things about adding threads for data loading in the background. First, I'll setup a general applica…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now