Solved

Prevent company emails going to Spam folder of the customers.

Posted on 2006-07-11
2
167 Views
Last Modified: 2010-04-05
Hi,
We are using a software developed with Delphi which is sending emails at the end of the day to the customers informing them about their order.

Loads of customers are complaining they haven't recevied their emails and when I tell them to check their Spam Folder, 80%, they find the email there.

I am using IP Works HTML emailer.is there any way to stop our emails going to spam folders? couple of tricks in the header of the email for example?

Regards,
Bill
0
Comment
Question by:bilgehanyildirim
2 Comments
 
LVL 28

Accepted Solution

by:
ciuly earned 500 total points
Comment Utility
Hi bilgehanyildirim,

this is usually a problem of the company setup.
1) make sure the ip address from which you are sending email can be resolved (eg, it has a domain associated which can be resolved from dns) this is one of the first things checked by spam filters
2) make sure you are using an email account that is accepted by the company security policies and marked as trusted if needed
3) also make sure that the headers are computed correctly (eg, if you are putting in the header a specific domain and the ip resolvs to anotehr one, it is considered spam; also, if the user sending the email does not accept email or is not even registred account with the email server sending the email, it can be considered spam)

you should probably read some more on spam policies and such, but this is nothing related to delphi :)
you can ask in community support to move this question to an appropriate TA if my tips did not help.

Cheers!
0
 

Author Comment

by:bilgehanyildirim
Comment Utility
Thank you very much for the quick reply!
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
APK file name 7 63
Delphi : could not find program, '...exe' 2 115
How to debug For loops? 3 33
tidtcpserver connection lost handle 2 41
A lot of questions regard threads in Delphi.   One of the more specific questions is how to show progress of the thread.   Updating a progressbar from inside a thread is a mistake. A solution to this would be to send a synchronized message to the…
Creating an auto free TStringList The TStringList is a basic and frequently used object in Delphi. On many occasions, you may want to create a temporary list, process some items in the list and be done with the list. In such cases, you have to…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now