Microsoft Exchange Information Service cannot be started and Store cannot be found
Posted on 2006-07-11
I am running Microsoft Exchange 2000. We just went through a new server install, but did not replace the server that exchange is on. I restarted the server and once restarted I tried to go into the system manager and browsed to the first storage group I get a message saying "The action could not be completed because
the Microsoft Exchange Information Store service is unavailalbe. Be sure the service is running and you have network connectivity to the Microsoft Exchange
Server computer. Operation: Retreiving mount info. ID no: c1041721. Exchange System Manager."
Then I tried to start the Microsoft Exchange Information Store service and got the following message "Windows could not start the Microsoft Exchange Information Store on Local Computer. For information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to server-specific error code 0."
I then looked at the event viewer and what I saw was that it cannot find the information store which should be located on drive M. The exchange server
previously had local C and M drives and all the exchange information was stored on the M drive. When I went to My Computer the M drive was mapped to a drive on another server in our network.
I disconnected the drive and made sure it didn't map again. I restarted and thought maybe the previous drive M would come back. It didn't. I then tried to manage my drives, but didn't see anything unassigned.
Please help, we do not have email!