Tech or Treat! Write an article about your scariest tech disaster to win gadgets!Learn more

x
?
Solved

Entourage error 1025 connecting to Exchange 2003 SP2

Posted on 2006-07-11
3
Medium Priority
?
2,678 Views
Last Modified: 2013-11-13
Hi,

A client on mine has a problem with 1 of their MACs.
After a recent Exchange 2003 SP2 Server install on their network this MAC will no longer connect to Exchange with Entourage v11.2.4.
The users mailbox now resides on the Exchange 2003 server(was previously on Exchange 2000 SP3).
This MAC is running OS X(10.4.7).

A couple of older MACs connect ok with Outlook for MAC.

The error that occurs is :
Unknown error 1025 Mail could not be received at this time Account name XXXXX.

I have checked that the MAC can ping the new server and can also access the mailbox with Outlook Web Access. Both work fine.
I have enabled IMAP and HTTP DAV on the Exchange server as I have read these are required but Entourage still doesn't connect.

Any help is greatly appreciated.

Cheers
Andy
0
Comment
Question by:sycomites
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 9

Accepted Solution

by:
ParadiseITS earned 500 total points
ID: 17084417
I have seen this error before and it can be tricky.  Try these tips:

1. Delete your Exchange account in Entourage and recreate it.  (This fixes it 90% of the time!!)


2. Turn on TCPflow, recreate your exchange account in Entourage, and close the account dialog. More info on TCPflow: http://www.entourage.mvps.org/troubleshoot/tcpflow.html

In the TCPflow log, you will see a few things going on:

   a. Entourage tries to use a DAV request to find your contacts and calendar folder names so that it can hide them in the folder list ( the folder names  can be localized into dozens of languages).
   b. Entourage requests information about all your contacts and calendar events so that it can compare them to the Entourage ones and start a sync.
   c. Entourage gets all your IMAP folders and gets your inbox mail.

3. Common causes are wrong server, wrong ID, wrong domain, wrong password or wrong SSL setting.

4. On the exchange server IIS interface. Make sure in properties of the default web site, on the Web Site tab, "HTTP keep-alives enabled" is checked. Once this is done, all Entourage clients free/busy info is updated and can schedule appointments seeing user data on exchange.

0
 

Author Comment

by:sycomites
ID: 17089472
Hi,

Thanks for the ideas.

I have my client trying these now. I will post back once I have heard if this has resolved or not.

HTTP Keep-Alives is enabled in IIS on the Exchange server.

Thanks again
0
 

Author Comment

by:sycomites
ID: 17091988
Thanks ParadiseITS,

I have just heard back from my client that Entourage is working again!

Just recreating the account setup fixed it.
Should've thought of trying that!

Cheers again
0

Featured Post

What’s Wrong with Your Cloud Strategy ?

Even as many CIOs are embracing a cloud-first strategy, the reality is that moving to the cloud is a lengthy process and the end-state is likely to be a blend of multiple clouds—public and private. Learn why multicloud solutions matter in this webinar by Nimble Storage.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A common question or need, when setting-up a new Mac for someone would be to make all of the applications, installed, available from the dock. Many people often do not realize an application is installed unless it is in the dock. Creating a custo…
Worried about if Apple can protect your documents, photos, and everything else that gets stored in iCloud? Read on to find out what Apple really uses to make things secure.
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…

647 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question