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Forwarding exchange email to an ISP email service

Posted on 2006-07-11
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Last Modified: 2010-03-06
I have a user that is on exchange 2K and wants me to forward all his email to user@mydomain.com to user@mindspring.com.  I have the option to do forwarding in 2K, but only to people in the address book.
Any ideas?
Thanks
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Question by:cbayne
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by:Nat_c
ID: 17082205
Hi Tonie16,

You will need to create an active directory contact for "user@mindspring.com" and then forward the ad user to the contact.

HTH,
Nat
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by:cbayne
ID: 17082267
When I add the contact for user@mindspring.com, the exchange server will know to send it "outside" instead of resolving it internally?
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by:Nat_c
ID: 17082308
Yes because the ISP email address won't match the domains that the Exchange server handles email for.
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by:cbayne
ID: 17082815
I've done what yoyu said.  I have an account setup for user@mydomain.com with forwarding setup to go to the account user@mindspring.com.  I've sent several test messages and I can go into Exchange System manager and see them sitting in the user@mindspring.com storage.  Is there something else I have to do to make them go?
Thanks!
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by:Nat_c
ID: 17083277
Ok, a couple of things:

How is your mail delivered? Do you use a smart host?

If you look up the contact in Outlook can you see the email address?

Can you send directly to the mindspring.com user from Outlook
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by:cbayne
ID: 17083442
Our server is natted to the outside.  What is a "smart host"?  I can look him up, and when I double-click his name, it shows me the mindspring address.   I can email directly to the mindspring address.  Do I need to setup an MX record in my internal DNS to point to mindspring's server?
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Nat_c earned 125 total points
ID: 17092256
Sorry for the delay geting back to you.

A smart host is when your email server send all messages out via an external email server such as one provided by your ISP as opposed to Exchange delivering messages itself directly.

As you can send directly to the user from Outlook there isn't anything additional that I can think that you would need to do in order to make the messages go.

When you send a message to the AD user and it gets forwarded then stuck, does ESM provide you with any additional informaiton as to why the message doesn't send? do you get an NDR back?

Perhaps you could try creating a contact for another external mail account that you have (hotmail, gmail, etc) and set a forward up to that and see if that works.

Nat

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by:Nat_c
ID: 17092277
Also, here is a step-by-step guide to the process for forwarding to an external contact.

http://www.msexchange.org/tutorials/MF015.html

Nat
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by:Nat_c
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Did you manage to get this working?
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