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SBS 2003 SP1: AD Users and Computers issues, Live Communications Server 2005...

Posted on 2006-07-11
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Last Modified: 2008-01-09
Hi All,
Through the motions of dealing with issues resolved here http://www.experts-exchange.com/Operating_Systems/SBS_Small_Business_Server/Q_21909618.html , I've observed other issues that are likely related wtihin Active Directory Users and Computers.

I had observed part of this issue several months ago but the impact was negligble at the time, so I put it off.  That original observation occured after updating SBS 2003 Premium to SP1.  Live Communiations Server 2005 is installed on a member server running Win'03 SP1.  LCS operates normally and has ever since the upgrade to SBS 2001. Users that had LCS accounts are communicating fine with other users.  New users appear to be the problem. Although my issue is related to LCS, I dont' believe it's the root of it.  We'll see!

The primary symptom inlcudes:
  - in AD U&C, double clicking on a user object produces the property pages as expected.  I can click on almost any tab without any errors/msgs and close the property pages by clicking "OK" or "Cancel".  If I change any value on these tabbed pates I can still apply and "OK" to close the properties.  If I click on the "Live Communications" tab, I get an immediate error message that when acknowledged, I cannot close the property pages using the OK button.  I must click Cancel.  The error message I receive is a single OK msg box stating "Failed to read the user's settings".  The title of the msgbox is "Error".  The contents of the Live Communications tabbed page are all disabled.

There are no event log entries that I've found related to this behavior.  Googling the error message has produced no usable results.  Any obserations anyone has will be greatly appreciated.

Thanks,
Terry
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Question by:colepc
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17088221
What OU is the LCS machine in?  It needs to be in \MyBusiness\Computers\SBSServers... which is where it would have been placed automatically had it been joined to the network with the connectcomputer wizard.  However, since this was an upgrade, it may not have gotten moved properly and updated as necessary for SBS 2003.

The other possibility is that your Upgrade to SP1 included ISA 2004, which doesn't support SIP very well.

Jeff
TechSoEasy
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Author Comment

by:colepc
ID: 17090699
the LCS server is not anywhere to be found in any OU!  I'll rectify and report back.  ISA was not installed.

(however, this is the first I've heard of an issue with ISA and SIP.  Is there a fix or patch in the works?  I'm about to deploy another IM product at a different SBS site which will be running ISA.)
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Author Comment

by:colepc
ID: 17090784
I was mistaken on my last post.  I had overlooked the LCS server in AD.  It is in the OU you mentioned.  However, the only "Member of" entry that exists in this server object is "Domain Computers".  I'm looking into the membership requirements for an LCS server box.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17093903
Take a look at http://sbsurl.com/addserver and make sure that it's been added properly.

Jeff
TechSoEasy
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Author Comment

by:colepc
ID: 17096263
The member server and LCS has been working normally up until the installation of SP1 on the SBS. The method of adding the server to the SBS domain was done according to the mode(s) described in the document

The behavior I've described above with the "Live Communications" tab didn't occur prior to that.  

I found this earlier today, but am just now getting time vet it's details:  http://www.bobchristian.com/LCS%20Group%20Membership.html

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LVL 74

Accepted Solution

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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17103654
SP1 could have caused something to be blocked due to the Data Execution Prevention that was added.  Folks that upgraded with only Server 2003 SP1 and not SBS SP1 saw that the SBS wizards broke.  I'm thinking that perhaps even SBS SP1 didn't add an allowance for LCS's controls?  Worth looking at DEP, isn't it?

Jeff
TechSoEasy
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Author Comment

by:colepc
ID: 17116421
I've been derailed for a day or two due to sbs/ts installation going live monday morning.  I'll followup afterwards.  Thanks for your patience.
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Author Comment

by:colepc
ID: 17127162
The solution turned out to be the uninstall and reinstall the LCS management tools on the SBS box.  I appears that the SP1 installation corrupted LCS management.

Thanks for your help, although I'm not sure how to close the question. No prob providing the points, but accepting one of the posts above would not help subsequent EE browsers.  Any suggestions?

Terry
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17127181
Really?  My last comment stated specifically that I thought SBS SP1 had a problem with the LCS controls.  Even though it focused on DEP.

Jeff
TechSoEasy
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Author Comment

by:colepc
ID: 17127209
You're right.  Good enough for me; I'd overlooked that aspect of it.

Thanks again for your help.
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