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INSTRUCTIONS FOR ROLLER REPLACEMENT ON CANON DR5020 DOCUMENT SCANNER.

Posted on 2006-07-11
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Last Modified: 2013-12-27
I have purchased an Exchange Roller Kit for a Canon DR5020 Document Scanner. I see on the web that most of these roller kits come with replacement instructions. Mine, unfortunately, did not, and I am unable to return it. Does anyone have a copy of the replacement instructions for the Exchange Roller Kit (Pt#0042t396) for a Canon DR5050 Document Scanner?
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Question by:johnklimek
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☠ MASQ ☠ earned 1500 total points
ID: 17160438
Annoyingly Canon don't put their manuals in the public domain, particularly for accessories.
You can get the 5020 manual here http://www.edocutek.com/Manuals/DR5020_5080C_UG.pdf
But basically it says call Canon if you need to change the rollers (at which point they'll sell you the exchange kit you already have!)

For the $80 you're meant to get instructions, I can't see anyone arguing about them being missing if you've got the parts, either back to the supplier and if they don't want the parts back get a copy of the instructions out of another pack & Xerox them or contact your local Canon Support line and complain that you're not getting anywhere with their local supplier and can they email/fax/post you a copy, as you are responsible for purchasing contracts and it affects your view of the company buying from them again, etc, etc ...
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by:johnklimek
ID: 17246417
I am going to give the points to Masqueraid for giving a reasonable answer. In truth, what I finally found out was, that all of the companies that sell this kit on the web (at least the ones I checked into) actually just have them dropped shipped from the same place (TechData). And even though these web sellers say there are instructions in them, both TechData (who I am a resller for) and Canon verified that there are no instructions in the kit. Canon says that this is because 2 of the rollers that you replace require that the drive system be re-timed. ( I was told this same thing by 3 different sources in Canon). The re-timing requires the service manual.
Thanks again to Masqueraid for at least responding.
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