Solved

INSTRUCTIONS FOR ROLLER REPLACEMENT ON CANON DR5020 DOCUMENT SCANNER.

Posted on 2006-07-11
2
1,677 Views
Last Modified: 2013-12-27
I have purchased an Exchange Roller Kit for a Canon DR5020 Document Scanner. I see on the web that most of these roller kits come with replacement instructions. Mine, unfortunately, did not, and I am unable to return it. Does anyone have a copy of the replacement instructions for the Exchange Roller Kit (Pt#0042t396) for a Canon DR5050 Document Scanner?
0
Comment
Question by:johnklimek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 500 total points
ID: 17160438
Annoyingly Canon don't put their manuals in the public domain, particularly for accessories.
You can get the 5020 manual here http://www.edocutek.com/Manuals/DR5020_5080C_UG.pdf
But basically it says call Canon if you need to change the rollers (at which point they'll sell you the exchange kit you already have!)

For the $80 you're meant to get instructions, I can't see anyone arguing about them being missing if you've got the parts, either back to the supplier and if they don't want the parts back get a copy of the instructions out of another pack & Xerox them or contact your local Canon Support line and complain that you're not getting anywhere with their local supplier and can they email/fax/post you a copy, as you are responsible for purchasing contracts and it affects your view of the company buying from them again, etc, etc ...
0
 

Author Comment

by:johnklimek
ID: 17246417
I am going to give the points to Masqueraid for giving a reasonable answer. In truth, what I finally found out was, that all of the companies that sell this kit on the web (at least the ones I checked into) actually just have them dropped shipped from the same place (TechData). And even though these web sellers say there are instructions in them, both TechData (who I am a resller for) and Canon verified that there are no instructions in the kit. Canon says that this is because 2 of the rollers that you replace require that the drive system be re-timed. ( I was told this same thing by 3 different sources in Canon). The re-timing requires the service manual.
Thanks again to Masqueraid for at least responding.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Win10 killing DVD drives 4 106
Problem receiving faxes from certain senders 2 71
hp designjet error 5 79
ScanSnap S1500 with MS Surface Pro 7 229
Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question