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Exchange 2003 SP2 trying to access SP1 accounts

Posted on 2006-07-11
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Last Modified: 2012-05-05
I am in the process of implementing new Exchange 2003 SP2 servers. when I sign on to OWA from the new server and sign on as an account that is still on the old SP1 servers, the screen does not display properly and there is a message in the email window that just says:  Loading...

Any ideas on how to get an Exchange 2003 SP2 OWA server to properly display SP1 accts.

Thanks,

Scott
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Question by:wendelina
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Expert Comment

by:Sembee
ID: 17083226
Should be fine.
Are you on a frontend/backend scenario?
If not, then it should be redirecting you to the server where the mailbox is located.

There is a good article from MSKB on troubleshooting the loading message.
http://support.microsoft.com/default.aspx?kbid=280823

Simon.
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Author Comment

by:wendelina
ID: 17084891
I have 1 front end and two back-end servers. both in the old sp1 and in the new sp2 servers.
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LVL 104

Expert Comment

by:Sembee
ID: 17085025
Is the frontend server on service pack 2 for Exchange 2003?

Simon.
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Author Comment

by:wendelina
ID: 17085137
I have 3 servers on Exchange 2003 SP1, 1 FE and 2 be (Old servers)

I have 3 servers on Exchange 2003 SP2, 1 FE and 2 BE (New servers)

I haven't been able to find anything on the KB article yet to help.
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LVL 104

Expert Comment

by:Sembee
ID: 17085216
Are these servers in the same Exchange org?

Simon.
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Author Comment

by:wendelina
ID: 17108766
yes
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Expert Comment

by:Sembee
ID: 17110088
All of your frontends should be at the same service pack level. The rule of thumb is that frontends should be the same or higher as the backend servers they are serving.

Simon.
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Author Comment

by:wendelina
ID: 17110801
so you are saying that an SP1 FE server cannot open an account on an SP2 BE server.
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Sembee earned 500 total points
ID: 17112529
There will be issues. Microsoft state that frontends should be upgraded first, and when I have stuck to that policy I have not had any issues.

Simon.
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