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Remote Desktop connection error

Posted on 2006-07-11
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Last Modified: 2008-12-31
Hello

I have a Windows 2003 server with TSL installed.
I am the member of remote desktop user group and in group policy, I have rights to both log in locally and through terminal services.

When I try to log in using remote desktop through my windows xp machine I get two error messages and I can not log in.

"The desktop you are trying to open is currently available only to administrators; contact your administrator to confirm that the correct settings are in place for your client connection."

Followed by:


To log on to this remote computer, you must have Terminal Server User Access Permissions on this computer. By default, members of the Remote Desktop group have these permissions. If you are not a member of the Remote Desktop Users group or another group that has these permissions, or if the Remote Desktop User group does not have these permissions, you must be granted these permissions manually



The user administrator can log in fine but I don't want any user to be the member of administrator group.

I get the same messages when I try to log in through citrix as well.

Please help.

I have installed proper license for both TSL and Citrix presentation server.

Thank you so much

NM
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Question by:nm6436
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by:NJComputerNetworks
ID: 17083942
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by:NJComputerNetworks
ID: 17083945
are you using per user or per device licensing?
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by:NJComputerNetworks
ID: 17083952
Verify that all Ts servers are set to PER-USER licensing...  (admin tools --> TS configuration --> RDP settings)

Verify that your TS License server has PER-USER Licenses....  

Also try to connect via IP address rather then name...  

Did you say that this only happens on one machine...and other machines work fine?  Try to logon to the console from this problematic client:  

Start --> Run --> mstsc.exe /v:tsservernamehere /console  or mstsc.exe /v:xx.xx.xx.xx /console

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NJComputerNetworks earned 500 total points
ID: 17083956

This tool can be used to verify that the license server can be found and is working:  http://www.microsoft.com/downloads/details.aspx?FamilyId=4D6541A6-D9DD-4F93-9EC2-7EA0E3968628&displaylang=en



To create a log file:
1. Start LsView.
2. Wait for LsView to finish polling for license servers. The traffic light icon in the status area changes from yellow to green when polling is complete.
3. In the License Server Viewer dialog box, click File, and then click Create Log File.
4. In the Save As window, in the File name box, type a name for the LsView log file and, in the Save as type drop-down box, select Log files, if it is not already selected.
5. Create one of the following files:
a)     A basic log file, by clearing the Log Diagnostic Information check box.
b)     A diagnostic log file, by checking the Log Diagnostic Information check box.
6. To automatically save changes to the log file whenever LSView updates the server list, check Use the file for automatic log.
7. To change the frequency with which LsView updates the server list and the log file, in the Search for license server interval (in minutes) box, select or type a number for the new polling interval.
8. To create the log file, click Save.
 
 
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Author Comment

by:nm6436
ID: 17084302
Hi

thansk for the quick response.

I am using per user licensing.

I have tried to connect to the server using IP address as well the server name and using citrix ICA client as well.
i have also tried connecting from another machine as well but

no luck

i have just installed the Lsview and here is the log file .

Thank you for all the help.

NM



**********Log file generated on: 07/11/06 11:43:43**********

----------Trying Workgroup License Server Discovery----------
Trying server=FS1

SERVER=FS1
Not trying WaitNamedPipe on local machine
      RPC call TLSRpcConnect returned 0
      RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
      RPC call TLSRpcGetVersion returned 0 and version 0x60000504
      RPC call TLSRpcDisconnect returned 0

----------Trying Enterprise License Server Discovery----------

----------Trying Workgroup License Server Discovery Cache----------
SERVER=FS1
Not trying WaitNamedPipe on local machine
      RPC call TLSRpcConnect returned 0
      RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
      RPC call TLSRpcDisconnect returned 0

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Assisted Solution

by:NJComputerNetworks
NJComputerNetworks earned 500 total points
ID: 17084395
your LSView looks good...  the TS server is finding the license server...

Did you try this?  Start --> Run --> mstsc.exe /v:tsservernamehere /console  or mstsc.exe /v:xx.xx.xx.xx /console  <-- this should work regardless of TS licenses...  If this fails, then you probably have a terminal server problem...and not a license problem.
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Author Comment

by:nm6436
ID: 17084539
OK I tried both commands, the server name ends with error message

saying that name not being corrcet then I tried the IP address and it takes me to the remote desktop login and i end with the same error messages as before.

Just to let you know, since i was searching all over the internet, citrix site says that i should uncheck the option under RDP-TCP  ( citrix connection configuration ) for "Only Lauch published applications"

after doing so, i was able to connect ( with my user who is not in the admin group but has log on locally and through terminal services and also the member of remote desktop user group permissions)

 but it's very slow connection and I still can not log in through ICA and end up with the first message only this time.

Thanks
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Expert Comment

by:NJComputerNetworks
ID: 17084651
ah... I think then this is a citrix related problem rather then RDP...  
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Assisted Solution

by:NJComputerNetworks
NJComputerNetworks earned 500 total points
ID: 17084668
might want to post or move your question here:  http://www.experts-exchange.com/Networking/Citrix/
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Author Comment

by:nm6436
ID: 17084724
Thank you so much for you help and specially the quick response. i need to set up this server by end of tomorrow and hope I find a solution on time.

Thansk once again.

NM
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