CRViewer.DLL causes IE 6 to crash

I have am developing an intranet application serving up Crystal Reports using the CRViewer.dll ActiveX Control (which was working fine up until a few weeks ago).  I, quite honestly, am not sure what has changed on my pc other than the MS ActiveX compliance updates.  

Anyway!  I now try to view my reports and each time the viewer is instantiated, I receive a Microsoft IE error:

Internet Explorer has encountered a problem with an add-on and needs to close.

The following add-on was running when this problem occurred:


I can upload the scripts & reports to my clients computer and the viewer works perfectly and I can see that all is fine with my report structure, queries, etc.  But am getting very annoyed that I cannot test the results of the reports locally...  Has anybody had such a problem??  

Any help would be GREATLY appreciated!!!

Thanks in advance.
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frodomanConnect With a Mentor Commented:
The only other thing that I can think of at the moment would be to check the Event Logs and see if there is anything in there that might give a better clue of the root cause.  I'll also make a separate post and see if I can get some of the other experts to take a look at this thread.

Have you tried removing the viewer and letting it reinstall?  IE plugins do sometimes get corrupted and that's generally the only way to correct them.
tctekkieAuthor Commented:
Yes.  I've tried removing it and letting it reinstall.  The DLL isn't corrupt as I can move it to another XP Pro machine and it works perfectly.  Am stumped by this one...

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Odd - it sounds almost like it's an IE problem more than a Crystal problem - I assume both XP Pro machines are at SP2?  Is there anything different about the configuration that could be the source of the problem?  
tctekkieAuthor Commented:
Hi thanks for your response.

I wasn't sure if it was IE or CR so I posted here hoping that perhaps somebody could point me to some sort of config file that may have changed.

Both XP Machines are @ SP2 and are configured almost identical!  

That's why I'm baffled by this.  

I will put a Support Ticket into Business Objects to see if they can come up with some solution.

I've downloaded all of their hotfixes, etc. but with no luck.

Thanks... :)
tctekkieAuthor Commented:
I will do that Frodo.  Thanks for all of your help!

tctekkieAuthor Commented:
Sorry about not responding sooner but have been out of commission for awhile!  Regardless, this now works!  Thanks for your help frodo.
Glad you've got it working.

Hi tctekkie,

Can you please tell me how you resolved this issue? We are having the same issue on our side and any input is greatly appreciated.

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