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CRViewer.DLL causes IE 6 to crash

Posted on 2006-07-11
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I have am developing an intranet application serving up Crystal Reports using the CRViewer.dll ActiveX Control (which was working fine up until a few weeks ago).  I, quite honestly, am not sure what has changed on my pc other than the MS ActiveX compliance updates.  

Anyway!  I now try to view my reports and each time the viewer is instantiated, I receive a Microsoft IE error:

=====================================================
Internet Explorer has encountered a problem with an add-on and needs to close.

The following add-on was running when this problem occurred:

CRViewer.dll
=====================================================


I can upload the scripts & reports to my clients computer and the viewer works perfectly and I can see that all is fine with my report structure, queries, etc.  But am getting very annoyed that I cannot test the results of the reports locally...  Has anybody had such a problem??  

Any help would be GREATLY appreciated!!!

Thanks in advance.
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Question by:tctekkie
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9 Comments
 
LVL 42

Expert Comment

by:frodoman
ID: 17090145
Have you tried removing the viewer and letting it reinstall?  IE plugins do sometimes get corrupted and that's generally the only way to correct them.
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LVL 4

Author Comment

by:tctekkie
ID: 17090352
Yes.  I've tried removing it and letting it reinstall.  The DLL isn't corrupt as I can move it to another XP Pro machine and it works perfectly.  Am stumped by this one...

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LVL 42

Expert Comment

by:frodoman
ID: 17093310
Odd - it sounds almost like it's an IE problem more than a Crystal problem - I assume both XP Pro machines are at SP2?  Is there anything different about the configuration that could be the source of the problem?  
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LVL 4

Author Comment

by:tctekkie
ID: 17093389
Hi thanks for your response.

I wasn't sure if it was IE or CR so I posted here hoping that perhaps somebody could point me to some sort of config file that may have changed.

Both XP Machines are @ SP2 and are configured almost identical!  

That's why I'm baffled by this.  

I will put a Support Ticket into Business Objects to see if they can come up with some solution.

I've downloaded all of their hotfixes, etc. but with no luck.

Thanks... :)
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Accepted Solution

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frodoman earned 2000 total points
ID: 17093568
The only other thing that I can think of at the moment would be to check the Event Logs and see if there is anything in there that might give a better clue of the root cause.  I'll also make a separate post and see if I can get some of the other experts to take a look at this thread.

frodoman
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by:tctekkie
ID: 17093599
I will do that Frodo.  Thanks for all of your help!

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Author Comment

by:tctekkie
ID: 17429385
Sorry about not responding sooner but have been out of commission for awhile!  Regardless, this now works!  Thanks for your help frodo.
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LVL 42

Expert Comment

by:frodoman
ID: 17430714
Glad you've got it working.

Cheers
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Expert Comment

by:Bagur
ID: 23386897
Hi tctekkie,

Can you please tell me how you resolved this issue? We are having the same issue on our side and any input is greatly appreciated.

Thanks,
Bagur
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