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Backup Problem - The requested media failed to mount

Hi everyone.

I'm stuck on this.  I have sbs server 2003 and at the end of the backup I get the error "The requested media failed to mount"

Before you post I have applied the patch here  (http://support.microsoft.com/?id=831664) with no success.

Exchange is resident completely on the C: drive
My data is on the E: Drive

Log is here:

Backup Status
Operation: Backup
Active backup destination: Travan
Media name: "Media created 10/07/2006 at 23:01"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "E: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 10/07/2006 at 23:00"
Media name: "Media created 10/07/2006 at 23:01"

Backup Type: Normal

Backup started on 10/07/2006 at 23:05.
The requested media failed to mount. The operation was aborted.
The operation was ended.
Backup completed on 11/07/2006 at 03:41.
Directories: 14319
Files: 50089
Bytes: 20,239,486,519
Time:  4 hours,  36 minutes, and  26 seconds

----------------------

The operation did not successfully complete.

Hope someone can help, Thanks

I have assigned a few points to this as it is urgent that I get this working asap

Pete
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networkageltd
Asked:
networkageltd
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
That's not the entire log.  Can you please post it in full?


Thanks.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Nevermind... I didn't see the "Travan" at first...

check out http://support.microsoft.com/kb/823820

Jeff
TechSoEasy
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networkageltdAuthor Commented:
I have looked at this however the backup works for 20g worth and then fails to mount on the shadow copy, it also senses the travan drive as I am selecting it when I am configuring the backup.....the patch needs to be requested from Microsoft too which is a pain.  I am happy to do it if you think it will make a difference.  I have also posted the complete log to bring clarity


11/07/2006 23:00
-------------------------------
Date: 11/07/2006
Time: 23:00
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (Travan).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 11/07/2006 at 23:00" /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "Travan" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup06.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: Travan
Media name: "Media created 11/07/2006 at 23:01"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "E: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 11/07/2006 at 23:00"
Media name: "Media created 11/07/2006 at 23:01"

Backup Type: Normal

Backup started on 11/07/2006 at 23:05.
The requested media failed to mount. The operation was aborted.
The operation was ended.
Backup completed on 12/07/2006 at 02:18.
Directories: 14372
Files: 50525
Bytes: 20,352,268,612
Time:  3 hours,  13 minutes, and  33 seconds

----------------------

The operation did not successfully complete.

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at 12 July 2006 02:19
Backup Runner finished.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
First, it's no pain to get a patch from MS.  You just call them, give them the KB # and your email address and they email you the link fo rthe patch.

Second, if you have a separate hard drive in your server, try configuring the backup to run to that, just to test and see if it's the tape drive you're having trouble with.  You can also backup to a network MAPPED share on a workstation if you don't have another local drive.   But if your tapes are TRAVAN 40's you'll only get 20GB on each one, just FYI.  The SBS backup does not run compressed.

I use only USB Hard drives, which backup 20GB in less than an hour... I have almost no problems with these.  But that's for another discussion.

Jeff
TechSoEasy

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networkageltdAuthor Commented:
Ok I'm gonna try to back up less than 20 and see if they work properly, I'll keep you posted, Pete
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