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DW 8.0.2 Updater Completes Succesfully, Yet I'm still opening 8.0

Posted on 2006-07-11
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Last Modified: 2010-04-25
Hello,
I downloaded the Dreamweaver 8.0.2 updater and ran it, yet DW still only shows verision 8.0 in Help >> About Dreamwear. So, I tried doing the 8.0.1 updater, and DW still only shows 8.0.

What's going on? Why isn't it updating?
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Question by:damijim
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Author Comment

by:damijim
ID: 17085053
.
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Expert Comment

by:Jason C. Levine
ID: 17085681
Hi damijim,

Do you have administrative rights to the machine you are trying to update?

Did the original installation come from a downloaded file or from a CD?  Adobe says there is a difference:

http://www.adobe.com/support/dreamweaver/downloads_updaters.html
http://www.adobe.com/support/documentation/en/dreamweaver/dw8/releasenotes.html
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by:damijim
ID: 17087060
I have admin rights on my PC. The installation is a CD of Studio 8, but it did not ask for it during the installation process. I read their information... it wasn't helpful.
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Expert Comment

by:Jason C. Levine
ID: 17087178
Well, form my experience when it doesn't ask for the CD, something has gone wrong.  I would export your sites, back up your extensions, and do a complete uninstall and reinstall.
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by:damijim
ID: 17087353
I'll try that tomorrow and let ya know how it goes. Thanks!
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Expert Comment

by:Jason C. Levine
ID: 17087723
Okay, good luck.
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Author Comment

by:damijim
ID: 17090602
Hm, I uninstalled DW, reinstalled DW, and ran the 8.0.2 Updater.

When I open DW, it's still v8. The Updater 'acts' like it is doing something... hrm.
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Expert Comment

by:Jason C. Levine
ID: 17094276
Possible corrupted updater?  Try redownloading that.

Weird...
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Author Comment

by:damijim
ID: 17094605
I've downloaded it several times now... and I've tried using the upgrader to 8.0.1.... and it doesn't work either.....
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Expert Comment

by:Jason C. Levine
ID: 17094978
The only other things I can think of are:

1. Some security setting is preventing the update of the registry.  Try disabling firewalls, A/V, and spyware apps.

2. You don't have the admin rights you think you do.  This is probably not the case.

3. From the site: "Dreamweaver no longer supports Windows 98, Windows 2000 Server, Windows 2003 Server."  Using any of those?
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by:damijim
ID: 17256890
Ack, sorry.

Jason:
1) I tried these things, but they did not resolve the issue.
2) I have admin rights on this machine.
3) I am running Windows XP Pro.

I still haven't been able to update. Thanks!
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Accepted Solution

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Jason C. Levine earned 1400 total points
ID: 17257324
Hi again damijim,

Please read these technotes.  I think it addresses your problem:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=785362aa
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4e7826b7

Basically, you will need to uninstall DW again and do some manual deleting.
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by:damijim
ID: 17411096
Uninstalling DreamWeaver and re-installing it worked. Thanks! Sorry for the delay.
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