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Cannot add VPN connection.

Posted on 2006-07-11
Medium Priority
Last Modified: 2013-12-23
Windows XP Professional
User is part of local admins group
Firewall is turned off for all connections.

When trying to add a simple pptp vpn connection, I get the follow error:

Cannot write phonebook.
Error 624: The system could not update the phone book file.
Unable to create the specified connection.  This can be caused by insufficient memory or not enough disk space.

I have verified that system resources are ok, and there is 15GB of free space on the computer.
No modems are used in this computer (there is a built in modem however) and no dial up connections are present.

Question by:citslogin
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LVL 37

Accepted Solution

bbao earned 2000 total points
ID: 17088727
just googled your error message and found this:

"Error 624:  Cannot update the phonebook file.

Resolutions: 1)  Make sure that RASPHONE.PBK is located in system32\RAS\.  If so, rename the file to RASPHONE.OLD and run RASPHONE.EXE.  If not, just run RASPHONE.EXE. 2) Uninstall and reinstall DUN/RAS."

source: http://www.chicagotech.net/raserrors.htm#Error%20624

hope it helps,

Author Comment

ID: 17110225
Thank you for your response.

I will try this solution out next week and award full points if it fixes the issue.


Author Comment

ID: 17145199
Just an update, I was scheduled to work on this issue yesturday, but did not get to it, I will get to it in the next few days, and post my results and award points at that time.

LVL 37

Expert Comment

ID: 17155224
ok. thx for updating. :)

Author Comment

ID: 17203693
Worked great.  thanks.

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