Dell M90 Laptop Hardware Malfunction

Posted on 2006-07-11
Medium Priority
Last Modified: 2007-10-18
***Hardware Malfunction***
Call you vendor for support
NMI: Parity Check / Memory Parity Error
***The Sysytem Has Halted***

I have a brand new M90 laptop that has been working fine with the exception of a few hangs of IE and explorere for the last month. Then after a reboot this morning I got hit with this error. A reboot yeilded same error.

The error pops up after the windows launching logo runs but just before the login screen pops  up.

I am fairly certain that it is not a memory or MoBo error due to the fact that the drive was swapped the drive into a second M90 which worked fine before and after with its original drive. With the drive from the first box in the second box I get the same error same place. Conversely the drive from second box boots just fine in first box.

BIOS is not an issue as one of the first machine was upgraded several days ago and the second box has not be upgraded at all.

Ironically I can boot the "bad" disk successfully in safe mode on either box with no problem.

Unless ya'll have any other suggestions I am going with the thought that the problem lies with the drive but for the life of me I cannot remember ever seeing something like this before. Having said that I should note the drive is a SATA drive which I also have never had to deal with in a laptop before.

Not many problems stump me. But this one has been befuddled.

Thanks in advance for any thoughts...
Question by:Imaginetica
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LVL 70

Expert Comment

ID: 17085564
The problem migrates with the drive ==> good assumption the drive is the problem :-)

... the parity error tends to suggest it's a drive interface issue and not an issue with the data, since data errors should be reported via S.M.A.R.T.   (But anything's possible)

... the fact it boots fine to Safe mode, however, complicates the analysis => tends to indicate a weird configuration error in XP.   I'd try a Repair install and see if that resolves the issue.  (but since you can access it in Safe mode, be sure and BACK UP your data before doing that)
LVL 70

Expert Comment

ID: 17085584
... if you have access (or are willing to buy) a copy of Spinrite, I would run Spinrite against this drive.   Best test I know of to confirm whether or not there's a hardware issue with the drive.

Author Comment

ID: 17086347
Thanks for the input! I have backup everything having the great fortune of safe mode access and am now running the Dell Diagnostics(which is taking forever). I will try sprinrite if this turns up nothing; it hasn't thus far. I'll post what I find...

Thanks again.

Author Comment

ID: 17112874
Well in the final analysis it turns out that it wasn't not the drive. It was the hardware profile... Weird. Very weird. Can't explain it... All drive tests passed with flying colors. Once I told it to but to last known working profile the problem went away. Sometimes the unimaginably unrelated things find a way to be related.

Accepted Solution

ee_ai_construct earned 0 total points
ID: 17337248
PAQ / Refund
ee ai construct, community support moderator

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