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UNABLE TO OPEN PDF FILES FROM OUTLOOK EVEN WITH ADOBE READER INSTALLED

Posted on 2006-07-11
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Last Modified: 2008-03-06
I am using Outlook 2003 SP2 under XP PRO with all the latest updates.  I also have installed Adobe Reader 7.0.8 with the latest update.  When I try to open a PDF attachment from Outlook, I get the following message: "This action is only valid for products that are currently installed."

How can I setup my outlook so that it associates Adobe Reader as the installed application to be used when opening files in PDF format.

Thanks.
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Question by:GLMARTIN
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David Lee earned 250 total points
ID: 17086464
Greetings, GLMARTIN.

Outlook doesn't know anything about file associations.  It uses the associations from the operating system.  When you open an attachment from Outlook here's what happens.

1.  Outlook saves the attachment to a certain folder on your hard drive.
2.  Outlook makes a call to the operating system, passing it the name of the file.
3.  The operating system checks to see what program, if any, is associated with that type of file.
4.  If  a match is found, then that programs launches and opens the file
5.  If no match is found, then you get the dialog-box asking what program you want to use to open the file.

Have you tried opening a PDF file from Windows Explorer to verify that the association is set correctly?

Cheers!
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Author Comment

by:GLMARTIN
ID: 17094571
When I try to open a pdf file from Windows Explorer nothing happens.  How do verify thet the association os set correctly?
Thanks
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LVL 76

Expert Comment

by:David Lee
ID: 17094920
Let's see, I answer your question within 13 minutes of you posting it (that's pretty quick), it's the correct answer (the problem has nothing to do with Outlook), and you give me the lowest grade possible and ask a follow-up question.  If you'll explain why you gave such a poor grade for a speedy and correct response, then I'll answer your follow-up question.
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Author Comment

by:GLMARTIN
ID: 17094949
You are right.  I made a mistake.  Can I still correct it?  sorry.
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LVL 76

Expert Comment

by:David Lee
ID: 17095100
No problem, I just had to ask.  You can post a request in the Support area (http://www.experts-exchange.com/Community_Support/) asking an administrator to re-open the question.

Here's how to check file associations in Windows XP.

1.  Launch Windows Explorer
2.  Click Tools->Folder Options
3.  Click the File Types tab.
4.  Scroll down through the list of extensions until you find PDF.
5.  Click on it.
6.  Click the Change button.
7.  A dialog-box titled "Open With" should appear.  
8.  Select Adobe Reader.
9.  Ok your way back out.

Try opening a PDF from Explorer.  If it works, then try opening one from Outlook.  If it doesn't work from Explorer, then I recommend removing and reinstalling Acrobat Reader.
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