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Archiving a Users Mailbox

Posted on 2006-07-11
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Last Modified: 2010-03-06
I have a few users that have left the company that I would like to peel out of our Exchange server.
I am trying to use EXMerge to do this, but keep getting the following error.

Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d)

The service is running - I would be dead if it was not, and I am logging in as the Exchange service account.

Any ideas why I would be getting this?

Thanks

Smith
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Question by:MrSmith
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6 Comments
 
LVL 29

Expert Comment

by:mass2612
ID: 17086703
Hi,

The service account does not have rights to do this by default - see http://support.microsoft.com/default.aspx?scid=kb;en-us;821897. I would not recommend doing this though.

I would create or use your account you use for administration tasks on the server and configure that account to complete the exmerge.

How to configure an account to use the ExMerge utility in Exchange 2000 Server and in Exchange Server 2003
http://support.microsoft.com/?id=292509
0
 

Author Comment

by:MrSmith
ID: 17091101
Followed the instructions, but no luck.
I am sure this a permissions issue, like mass2612 and the MS article said, but I am bit confused on this process of changing these permissions.

User account being used for EXMerge is a memeber of the Domain Admins, so that means it inherits a Deny for Send\Recieve.
By creating a new Group that has explicit Allow permissions on Send\Recieve and making the account being used a member of the new group, permissions should now be that even though the account inherits a deny, the new group should override the deny with an allow?

Is that correct?

Thanks

Smith
0
 

Author Comment

by:MrSmith
ID: 17095430
As I stated above, I followed the insructions for http://support.microsoft.com/?id=292509 but that did not work.
I am trying to think this through. On the mailbox store, the Exchange service account has inherited allow for send\recieve, but since it is a member of domain admins, it also inherits deny for send\recieve.
The store is mounted, and the server is not a front-end server.

The only thing I have not done is reboot the exchange server since the permissions changes. I will try that and see what happens.

Any ideas?

Thanks

Smith
0
 
LVL 29

Accepted Solution

by:
mass2612 earned 125 total points
ID: 17105156
Sorry I've been so late to reply. Try adding send as and recieve as permissions to the account you are using for exmerge to the account you are trying to exmerge. i.e. Open AD Users and computer > select view advanced > select properties of the account you wish to exmerge > select the security tab > add > add the account you will use to run exmerge and give it send as and recieve as permissions > click OK and ok.

Let us know how you get on.
0
 

Author Comment

by:MrSmith
ID: 17296199
My appologies. Got busy and forgetfull.
No solution really worked, other then scrapping and moving to a 2k3 server.
Points for mass2612 for patience and help!

Thanks all!

Smith
0

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