We have a customer with a hp officejet, when fist turning it on it goes through all its initialisation wires and clicks that youd expect, but when it does the scaner, the head seems to get lost and is unable to find its resting point.
What seems to happen is the scan head comes out, it goes so far intot he scanning area, then returns, then comes out again this time half the distance until its right down to the edage where it just hangs around, clunk out clunk in. it sems to do this for a few second then settles. After about 5 minutes it seems to decide do reposition itself so repeats the process, and settles.
Also when scanning its horribly loud.
Our customer claims this is getting worse.
1) is this behaviour normal?
2) if its not is there anything a user can do to fix it?