Solved

HP OfficeJet 7210 noisy scanner

Posted on 2006-07-12
5
425 Views
Last Modified: 2013-12-15
We have a customer with a hp officejet, when fist turning it on it goes through all its initialisation wires and clicks that youd expect, but when it does the scaner, the head seems to get lost and is unable to find its resting point.

What seems to happen is the scan head comes out, it goes so far intot he scanning area, then returns, then comes out again this time half the distance until its right down to the edage where it just hangs around, clunk out clunk in. it sems to do this for a few second then  settles. After about 5 minutes it seems to decide do reposition itself so repeats the process, and settles.

Also when scanning its horribly loud.

Our customer claims this is getting worse.

2 questions

1) is this behaviour normal?
2) if its not is there anything a user can do to fix it?
0
Comment
Question by:sshutt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 17089384
It does not seem normal to me.
i would test the scanner first on another pc, to be sure it is a scanner problem.
And if it still carries a warranty, ask for a warranty repair.
0
 

Author Comment

by:sshutt
ID: 17098028
Cheers for the opinion
I thought the noise was normal, not found a quiet scannet yet, n the clunking seemed to settle once it found its spot so assumed that was normal for it too.

we're now attempting to get anywhere with hp's tech support so far they've directed us to their support site (that only debugs error messages and clear faults not noisy hardware)
0
 
LVL 92

Expert Comment

by:nobus
ID: 17098345
i hope you get a solution . . .
0
 

Author Comment

by:sshutt
ID: 17137548
Well we've got the printer in the office now, all set up and ready to call HP, powered up and its almost silent!

going to be a bit hard to debug a problem thats gone away or get them to send a replacement

maybe all it needed was leaving in the back of a hot car...

anyway we were going to go for the warrenty repair, so points to you :)
0
 
LVL 92

Expert Comment

by:nobus
ID: 17137673
something loose maybe ?
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question