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  • Status: Solved
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HP OfficeJet 7210 noisy scanner

We have a customer with a hp officejet, when fist turning it on it goes through all its initialisation wires and clicks that youd expect, but when it does the scaner, the head seems to get lost and is unable to find its resting point.

What seems to happen is the scan head comes out, it goes so far intot he scanning area, then returns, then comes out again this time half the distance until its right down to the edage where it just hangs around, clunk out clunk in. it sems to do this for a few second then  settles. After about 5 minutes it seems to decide do reposition itself so repeats the process, and settles.

Also when scanning its horribly loud.

Our customer claims this is getting worse.

2 questions

1) is this behaviour normal?
2) if its not is there anything a user can do to fix it?
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sshutt
Asked:
sshutt
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1 Solution
 
nobusCommented:
It does not seem normal to me.
i would test the scanner first on another pc, to be sure it is a scanner problem.
And if it still carries a warranty, ask for a warranty repair.
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sshuttAuthor Commented:
Cheers for the opinion
I thought the noise was normal, not found a quiet scannet yet, n the clunking seemed to settle once it found its spot so assumed that was normal for it too.

we're now attempting to get anywhere with hp's tech support so far they've directed us to their support site (that only debugs error messages and clear faults not noisy hardware)
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nobusCommented:
i hope you get a solution . . .
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sshuttAuthor Commented:
Well we've got the printer in the office now, all set up and ready to call HP, powered up and its almost silent!

going to be a bit hard to debug a problem thats gone away or get them to send a replacement

maybe all it needed was leaving in the back of a hot car...

anyway we were going to go for the warrenty repair, so points to you :)
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nobusCommented:
something loose maybe ?
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