Solved

HP OfficeJet 7210 noisy scanner

Posted on 2006-07-12
5
422 Views
Last Modified: 2013-12-15
We have a customer with a hp officejet, when fist turning it on it goes through all its initialisation wires and clicks that youd expect, but when it does the scaner, the head seems to get lost and is unable to find its resting point.

What seems to happen is the scan head comes out, it goes so far intot he scanning area, then returns, then comes out again this time half the distance until its right down to the edage where it just hangs around, clunk out clunk in. it sems to do this for a few second then  settles. After about 5 minutes it seems to decide do reposition itself so repeats the process, and settles.

Also when scanning its horribly loud.

Our customer claims this is getting worse.

2 questions

1) is this behaviour normal?
2) if its not is there anything a user can do to fix it?
0
Comment
Question by:sshutt
  • 3
  • 2
5 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 17089384
It does not seem normal to me.
i would test the scanner first on another pc, to be sure it is a scanner problem.
And if it still carries a warranty, ask for a warranty repair.
0
 

Author Comment

by:sshutt
ID: 17098028
Cheers for the opinion
I thought the noise was normal, not found a quiet scannet yet, n the clunking seemed to settle once it found its spot so assumed that was normal for it too.

we're now attempting to get anywhere with hp's tech support so far they've directed us to their support site (that only debugs error messages and clear faults not noisy hardware)
0
 
LVL 92

Expert Comment

by:nobus
ID: 17098345
i hope you get a solution . . .
0
 

Author Comment

by:sshutt
ID: 17137548
Well we've got the printer in the office now, all set up and ready to call HP, powered up and its almost silent!

going to be a bit hard to debug a problem thats gone away or get them to send a replacement

maybe all it needed was leaving in the back of a hot car...

anyway we were going to go for the warrenty repair, so points to you :)
0
 
LVL 92

Expert Comment

by:nobus
ID: 17137673
something loose maybe ?
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To Enable Full Function of the Microsoft Office Keyboard (RT9450) in Vista 64 and Windows 7 These instructions worked for me using IntelliType v 6.1, but later versions of IntelliType might also work.  These suggestions work on Vista 64 bit, but …
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question