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  • Status: Solved
  • Priority: Medium
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Messaging interface has returned an unknown error when creating an email

I have a new computer with Office 2003 installed.  Outlook was running fine but now I am receiving the error "the messaging interface has returned an unknown error.  If the problem persists, restart Outlook".  I am getting this error when I try to create a new email message.  I have uninstalled and reinstalled Office with no change.  We are running our emails on an Exchange server.  

Unlike a lot of the other issues posted regarding this same type of error, I can move emails between folders and delete items.  The only thing that I can find affected is creating a new email.

Help is greatly appreciated.

Thanks!
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rosen55401
Asked:
rosen55401
  • 2
1 Solution
 
war1Commented:
Greetings, rosen55401 !

1. Sounds like a program or addin is interfering with Outlook.  Did you add any software or update any software lately?  Reverse the change.  Perform a System restore.

2. Make sure a popup blocker is not blocking New Message window. Temporarily disable all popup blockers.

3. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

4. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

5. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

6. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.  Not try to send a message.

7. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

Best wishes!
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war1Commented:
rosen55401,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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rosen55401Author Commented:
I have not been able to spend time working on this issue; hopefully later today I will be able to attempt some of the recommendations.   Thank you.
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