Solved

PCL XL Error Printer Error

Posted on 2006-07-12
7
3,655 Views
Last Modified: 2012-06-27
We have 2 Kyocera Mita KM2530 printers in our office

They are networked via ip addresses.

We recently how a powerouttage and ever since then we have been having troubles with these 2 printers.

They are not on UPS

Users are able to print to these printers however when they go to print anything in mass quantity they start to print and then stop and print these error messages.

PCL XL Error
Subsystem: Kernel , Text, Image
Error:  IllegalTag, IllegalArraySize, IllegalAttributes, MissingData
Operator: Text, oxfo, ReadImage,
position: 923, 3018, 60, 16

I tried reinstalling the drivers... Didn't work

When I unplug the printer and plug it back in it works for a couple of print jobs and then starts spitting out the error sheet again.

all users can print these jobs to other printers and it works fine its only with these 2 specific printers so I feel its a hardware issue on these printers.

is anyone familiar with this or how to fix it?

Thanks
0
Comment
Question by:WestonGroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 17095309
PCL XL errors are quite common when using PCL6. I have found that the easiest way to avoid them is to use either PostScript or PCL5.

Try installing the KPDL driver. If you don't have it, go to

http://usa.kyoceramita.com/KMAGlobalpub/jsp/Kyocera/download_center.jsp?prod=5055
0
 

Author Comment

by:WestonGroup
ID: 17099584
KPDL didn't work

Gave me this error

Error: Ioerror
Offending command : image

Stack:

-savelevel-
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17107128
Try doing a factory reset on the printer. I'm not sure how to do it with your printer, but start by pointing your browser at the printer's IP address. Hopefully something in there will let you do it. Look for something like NVRESET, NVRAM reset, factory defaults reset, etc.

You may also be able to do it from the printers front panel.

You will need to re-enter the IP addresses after a factory reset.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:WestonGroup
ID: 17111497
I upgraded the firmware and that fixed the problem
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17116072
Great.

Log a (free) question with Community Support stating you solved the problem yourself, and ask for a refund of your points.
0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 17310547
PAQ / Refund
ee ai construct, community support moderator
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
RDS Re-Directing LaserJet Not Working? 6 139
Print Jobs Hangting Out For A Long Time 3 51
Need printer help HP 1310 PSC series 12 67
Toshiba e456 color copier driver download 3 80
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question