Solved

PCL XL Error Printer Error

Posted on 2006-07-12
7
3,652 Views
Last Modified: 2012-06-27
We have 2 Kyocera Mita KM2530 printers in our office

They are networked via ip addresses.

We recently how a powerouttage and ever since then we have been having troubles with these 2 printers.

They are not on UPS

Users are able to print to these printers however when they go to print anything in mass quantity they start to print and then stop and print these error messages.

PCL XL Error
Subsystem: Kernel , Text, Image
Error:  IllegalTag, IllegalArraySize, IllegalAttributes, MissingData
Operator: Text, oxfo, ReadImage,
position: 923, 3018, 60, 16

I tried reinstalling the drivers... Didn't work

When I unplug the printer and plug it back in it works for a couple of print jobs and then starts spitting out the error sheet again.

all users can print these jobs to other printers and it works fine its only with these 2 specific printers so I feel its a hardware issue on these printers.

is anyone familiar with this or how to fix it?

Thanks
0
Comment
Question by:WestonGroup
  • 3
  • 2
7 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 17095309
PCL XL errors are quite common when using PCL6. I have found that the easiest way to avoid them is to use either PostScript or PCL5.

Try installing the KPDL driver. If you don't have it, go to

http://usa.kyoceramita.com/KMAGlobalpub/jsp/Kyocera/download_center.jsp?prod=5055
0
 

Author Comment

by:WestonGroup
ID: 17099584
KPDL didn't work

Gave me this error

Error: Ioerror
Offending command : image

Stack:

-savelevel-
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17107128
Try doing a factory reset on the printer. I'm not sure how to do it with your printer, but start by pointing your browser at the printer's IP address. Hopefully something in there will let you do it. Look for something like NVRESET, NVRAM reset, factory defaults reset, etc.

You may also be able to do it from the printers front panel.

You will need to re-enter the IP addresses after a factory reset.
0
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

 

Author Comment

by:WestonGroup
ID: 17111497
I upgraded the firmware and that fixed the problem
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17116072
Great.

Log a (free) question with Community Support stating you solved the problem yourself, and ask for a refund of your points.
0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 17310547
PAQ / Refund
ee ai construct, community support moderator
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question