Solved

PCL XL Error Printer Error

Posted on 2006-07-12
7
3,645 Views
Last Modified: 2012-06-27
We have 2 Kyocera Mita KM2530 printers in our office

They are networked via ip addresses.

We recently how a powerouttage and ever since then we have been having troubles with these 2 printers.

They are not on UPS

Users are able to print to these printers however when they go to print anything in mass quantity they start to print and then stop and print these error messages.

PCL XL Error
Subsystem: Kernel , Text, Image
Error:  IllegalTag, IllegalArraySize, IllegalAttributes, MissingData
Operator: Text, oxfo, ReadImage,
position: 923, 3018, 60, 16

I tried reinstalling the drivers... Didn't work

When I unplug the printer and plug it back in it works for a couple of print jobs and then starts spitting out the error sheet again.

all users can print these jobs to other printers and it works fine its only with these 2 specific printers so I feel its a hardware issue on these printers.

is anyone familiar with this or how to fix it?

Thanks
0
Comment
Question by:WestonGroup
  • 3
  • 2
7 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 17095309
PCL XL errors are quite common when using PCL6. I have found that the easiest way to avoid them is to use either PostScript or PCL5.

Try installing the KPDL driver. If you don't have it, go to

http://usa.kyoceramita.com/KMAGlobalpub/jsp/Kyocera/download_center.jsp?prod=5055
0
 

Author Comment

by:WestonGroup
ID: 17099584
KPDL didn't work

Gave me this error

Error: Ioerror
Offending command : image

Stack:

-savelevel-
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17107128
Try doing a factory reset on the printer. I'm not sure how to do it with your printer, but start by pointing your browser at the printer's IP address. Hopefully something in there will let you do it. Look for something like NVRESET, NVRAM reset, factory defaults reset, etc.

You may also be able to do it from the printers front panel.

You will need to re-enter the IP addresses after a factory reset.
0
Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

 

Author Comment

by:WestonGroup
ID: 17111497
I upgraded the firmware and that fixed the problem
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17116072
Great.

Log a (free) question with Community Support stating you solved the problem yourself, and ask for a refund of your points.
0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 17310547
PAQ / Refund
ee ai construct, community support moderator
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question